Digital Experience Product Manager

Vanguard Charitable; Malvern (Chester County); On-site; USD 110,000 - 170,000; Full time

Job summary

Vanguard Charitable seeks a Digital Experience Product Manager to own the end-to-end client journey across digital channels and to advance our mission and business goals. The role stewards the digital journey vision and partners with the CX working group to enable delivery through product ownership and cross-functional collaboration.

The ideal candidate brings 7+ years in digital product ownership or journey management, strong stakeholder communication, and a track record of delivering

Qualifications

• Bachelor’s degree in Business, Technology, Design, or related field; advanced degree a plus.
• Agile and human-centered design training preferred.
• Financial services/technology or other client-focused experience preferred.
• CX/journey mapping and digital product delivery expertise.

Responsibilities

• Lead digital journey strategy and delivery aligned to client needs and organizational goals.
• n Lead UX-oriented continuous improvement; support testing, quality control, and monitoring for a stable experience.
• n Own and prioritize the journey backlog; lead refinement and grooming.
• n Translate vision into plans and deliverables with the Product Manager and stakeholders.
• n Coordinate with CX, technology, design, and operations to deliver a consistent omnichannel experience.
• n Advocate for clients using feedback, data, and journey analytics to measure outcomes and improve.

Skills

CX/Journey mapping

Agile delivery

Backlog management

Data-driven decisions

Education

Bachelor’s degree in Business, Technology, Design, or related field

Advanced degree a plus

Tools

Jira

Trello

Job description

The Digital Experience Product Manager leads the end-to-end client journey across digital channels to deliver seamless experiences that advance Vanguard Charitable’s mission and business goals. The role stewards the digital journey vision, partners with the CX working group, and enables delivery through product ownership and cross-functional collaboration.

JOB SUMMARY

The Digital Experience Product Manager leads the end-to-end client journey across digital channels to deliver seamless experiences that advance Vanguard Charitable’s mission and business goals. The role stewards the digital journey vision, partners with the CX working group, and enables delivery through product ownership and cross-functional collaboration.

ESSENTIAL JOB FUNCTIONS

• Lead digital journey strategy and delivery aligned to client needs and organizational goals. (25%)
• Drive UX-aligned continuous improvement; support testing, quality control, and monitoring for a stable experience. (20%)
• Own and prioritize the journey backlog; lead refinement and grooming. (15%)
• Translate vision into plans and deliverables with the Product Manager and stakeholders. (15%)
• Coordinate with CX, technology, design, and operations to deliver a consistent omnichannel experience. (15%)
• Advocate for clients using feedback, data, and journey analytics to measure outcomes and improve. (10%)

QUALIFICATIONS

Education & Training

• Bachelor’s degree in Business, Technology, Design, or related field; advanced degree a plus.
• Agile and human-centered design training preferred.
• Financial services/technology or other client-focused experience preferred.

Licensure & Certification

• Certifications (e.g., CSPO) a plus.

Knowledge, Skill, and Ability

• CX/journey mapping and digital product delivery expertise.
• Agile delivery, backlog management, and prioritization; Jira/Trello preferred.
• Data-driven problem solving; measure outcomes and iterate improvements.

Experience

• 7+ years in digital product ownership/journey management (or similar).
• Cross-functional delivery experience; strong stakeholder communication and prioritization.