Digital Experience Owner

Navy Federal Credit Union

Pensacola (FL)

On-site

USD 120,000 - 170,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Fortune 100 Best Companies to Work For

Most Loved Workplace - 2025

Competitive pay and generous benefits

Job summary

Navy Federal Credit Union in Pensacola, FL is seeking a Digital Experience Owner to lead the vision and delivery of a high-impact digital product for members and employees. You will partner with developers, UX, and stakeholders to ensure the product aligns with strategic needs and delivers a superior experience.

The role emphasizes shaping opportunities with third-party partners, translating capabilities into concrete use cases, and building compelling business cases while guiding backlog and

Qualifications

Experience in XP or Scrum product management or ownership.
Experience leading innovative solutions and managing risk.
Experience in market research, project management, and analysis in support of strategic planning initiatives.
Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly.
Ability to productively communicate to stakeholders, team members, and leaders.
Experience in developing business or technology strategy.
Knowledge of project/program management processes and methodologies.
Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members.
Ability to exercise initiative, produce desired results and achieve objectives.
Ability to learn different collaboration or product management tools quickly.
Effective skill building effective relationships through rapport, trust, diplomacy and tact.
Analytical and conceptual skills to create original concepts/theories for various projects.
Skill delivering effective presentations to groups of various sizes.
Skill influencing and guiding strategic thinking.
Strong verbal, written and interpersonal communication skills.
Strong problem solving and negotiation skills

Responsibilities

Identifies and shapes new opportunities with third-party partners.
Translates partner capabilities into use cases, requirements, and product concepts for prioritization.
Builds and sells business cases to secure stakeholder buy-in.
Maintains a pipeline of partner-driven opportunities.
Bridges external partners and internal teams to ensure ideas are well-defined and positioned for execution.
Collaborates with a cross-functional team to define and launch product vision and strategy.
Assists with execution of program priorities while maintaining integrity of features.
Influences and motivates the product team and stakeholders towards continuous improvement.
Assists with translating program vision into product user stories.
Assists with managing the product backlog including refinement of stories.
Partners with business analysts to integrate usability studies, user research, and market analysis into product requirements.
Analyzes product usage and other empirical data to determine changes in prioritization.
Regularly analyzes true needs for product features and pushes for understanding of value.
Serves as an agent of change for Digital Labs and collaborates on new solutions.
Proactively works with product team to formulate ideas for potential issues.
Stays current with technology and government/policy impacts and industry best practices.
Assists with determining when added product value should be pushed to members/employees.
Assists with communications/presentations to executive management.
Performs other related duties as required

Skills

Scrum product management

Stakeholder communication

Analytical thinking

Cross-functional collaboration

Problem solving

Negotiation skills

Strategic thinking

Job description

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Digital Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products. They assist with driving the vision, direction, and development of one of Navy Federal's digital products used by our members and employees. The Digital Experience Owner will partner closely with the other members on the product team, including the Developers and UX representatives daily while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior experience.

Responsibilities

Acts in an internal business development role by identifying and shaping new opportunities with third-party partners
Translates partner capabilities into clear use cases, requirements, and product concepts ready for prioritization
Builds and sells compelling business cases to secure stakeholder buy-in
Maintains a pipeline of partner-driven opportunities, balancing quick wins with longer-term strategic bets
Bridges external partners and internal teams to ensure ideas are well-defined, aligned, and positioned for execution
Collaborate with a cross-functional team to define and launch product vision and strategy
Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team
Influence, and motivate product team and stakeholders towards continuous improvement of product
Assist with translating program vision into product user stories
Assist with managing the product backlog including refinement of stories with cross-functional team
Partner with business analysts to integrate usability studies, user research, and market analysis into product requirements
Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization
Regularly analyze true needs for product features and constantly push for clear understanding of value
Serve as an agent of change for Digital Labs, looking for new ways to solve problems for members and collaborate as a team
Proactively work with product team to formulate creative ideas or solutions for potential issues
Stay current with technology as well as government/policy impacts and industry best practices
Assist with determining when added product value should be pushed to members/employees
Assist with the communications/presentations to executive management
Perform other related duties as required

Qualifications

Experience in XP or Scrum product management or ownership
Experience leading, shaping and developing innovative solutions while managing business risks
Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
Ability to productively communicate to stakeholders, team members, and leaders
Experience in developing business or technology strategy
Knowledge of project/program management processes and methodologies
Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
Ability to exercise initiative, produce desired results and achieve objectives
Ability to learn different collaboration or product management tools quickly
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Analytical and conceptual skills to create original concepts/theories for various projects
Skill delivering effective presentations to groups of various sizes
Skill influencing and guiding strategic thinking
Strong verbal, written and interpersonal communication skills
Strong problem solving and negotiation skills

Desired Qualifications

3-7 years of experience in digital product management, Open Banking, fintech, or platform-based ecosystems
Experience working with aggregators, data-sharing frameworks, or financial APIs (e.g., account data, payments, identity)
Proven ability to identify, shape, and advance new business opportunities within a large organization
Experience operating in regulated environments with an understanding of data sharing, privacy, and compliance considerations

Hours

Monday - Friday, 8:00AM - 4:30PM

Location

820 Follin Lane, Vienna, VA 22180
5510 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.