Digital Experience Merchandising Associate Manager

inspirebrands; Georgia; On-site; USD 70,000 - 95,000; Full time

Job summary

Inspire Brands is seeking a Digital Experience Merchandising Associate/Manager to shape guest engagement across CRM, web, and app. You will blend storytelling, data, and strategy to create crave-worthy experiences that drive digital transactions and deepen loyalty.

Reporting to the Senior Manager of Experience Merchandising, you will support end-to-end digital merch across owned touchpoints and partner with CRM for audience personalization.

Qualifications

• Four-year degree in marketing, business, digital media, or related field.
• 3+ years of experience in digital marketing, CRM, or ecommerce merchandising.
• Strong understanding of omnichannel journeys and content strategy.

Responsibilities

• Drive digital content strategy across email, web, and app to boost sales and loyalty.
• Develop merchandising calendars aligned with campaigns and product launches.
• Collaborate with brand and analytics teams to optimize guest experience across channels.
• Lead with data: monitor metrics, run A/B tests, and deliver actionable insights.

Skills

Digital marketing

CRM

Ecommerce merchandising

Omnichannel

Analytics

Project management

Communication

Strategic thinking

Education

Bachelor's degree in marketing or related field

Tools

Marketing automation platforms

Job description

We’relooking for a Digital Experience Merchandising AssociateManager to shape how our guests engage with our brand across every owned digital touchpoint. This role brings together storytelling, data, and strategy to deliver seamless, crave-worthy experiences that drive digital transactions and deepen loyalty engagement.

As part of the DigitalGuest Experienceteam and reporting to the Senior Manager of Experience Merchandising, you’ll support the end-to-end digital merchandising experience across CRM, web, and app—ensuring the right content, offers, and moments show up for the right guests at the right time.You’llpartner closely with our CRM enterprise team on audience segmentation and personalization strategies to turn insights into meaningful, measurable results.

*This position is required onsite 4 days per week, typically Monday- Thursday

RESPONSIBILITIES

Experience Merchandising & Content Strategy

• Support the digital content strategy and execution across email, push, SMS, web, and app to drive sales and engagement.

• Develop and manage digital merchandising calendars aligned with brand campaigns, loyalty initiatives, and new product launches.

• Ensure consistent and compelling storytelling across all digital channels to support both short-term transactions and long-termCLV

• Partner with creative to develop assets that enhance the guest journey and reflect the brand voice.

Optimization and Support:

• Monitor key metrics (acquisition,CTR, conversion rate, average check, loyalty engagement) and make data-driven recommendations.

• Conduct A/B tests to continually improve content, offers, and placements across digital channels.

• Partner with analytics to deliver post-campaign readouts and actionable insights.

Collaboration and Communication:

• Work closely with cross-functional teams, includingbrand marketing,integrated marketing,analytics, IT, and productteamstoalign with brand campaigns,useperformance data and audience insights to refine digital experiences andoptimizecontent across channels.

• Collaborate with the CRM enterprise team to define segmentation, targeting, and personalization strategies that increase conversion and loyalty participation.

• Project manage the creativeteam to ensure deliverables, specs, and timelines are metincluding brief development and content execution

• Provide regular updates to the Senior Manager on projectprogress, challenges, and results.

Continuous Improvement:

• Participate in test-and-learn initiatives tooptimizeownedstrategies and performance.

• Stay informed about industry trends and competitor activities to identify potentialopportunities for improvement.

EDUCATION QUALIFICATIONS

Education

• 4 yr degree in marketing, Business, Digital Media, ora relatedfield

EXPERIENCE QUALIFICATIONS

• 3+years of experience in digital marketing, CRM, or ecommerce merchandising.

• Strong understanding of omnichannel customer journeys and content strategy.

• Experience managing campaigns across email, push, SMS, web, and app platforms.

• Comfortable collaborating with data, analytics, and product teams to drive measurable results.

• Excellent project management and communication skills.

• Ability to think both strategically and execute tactically in a fast-paced environment.

• Experience with enterprise CRM or marketing automation platforms

Travel Requirements

• Availability to travel up to 10%.

This role is ideal for an aspiring eCommerce professional who is passionate about supporting digitalstrategies and delivering exceptional online experiences. Join our team to contribute to the success andgrowth of our eCommerce initiatives.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.