Digital Experience Manager, Intermediary Solutions

The Leading Hotels of the World; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

PTO 22 days + 11 holidays

Health coverage

HSA with Company contribution

401(k) company match

Home office setup credit

Travel credit

Financial advisory access

Job summary

The Leading Hotels of the World is seeking a Digital Experience Manager, Intermediary Solutions in New York City to drive digital capabilities for advisors, loyalty, servicing, and compliance. You will translate business needs into clear requirements, manage backlogs, and partner with Solution Leads to deliver aligned technical solutions.

This hybrid role requires 3 remote days and 2 days in-office weekly. This position emphasizes governance of privacy and consent, UAT leadership, and continuous

Qualifications

• 5–8 years of experience in digital business analysis, product delivery, or related fields.
• Strong experience translating business needs into requirements, user stories, and acceptance criteria.
• Experience managing backlogs and requirements in Agile environments.
• Experience partnering across business and technology teams for digital solutions.
• Experience leading UAT, business validation, and stakeholder acceptance activities.
• Experience supporting digital privacy, consent, cookie, and preference management.

Responsibilities

• Lead elicitation, analysis, documentation, and ongoing management of business requirements for digital capabilities.
• Prioritize backlog needs and refine user stories with acceptance criteria for solution delivery.
• Translate business requirements into technical solutions with Solution Leads and ensure alignment across teams.
• Govern digital compliance capabilities and validate delivered capabilities meet requirements.
• Coordinate UAT and stakeholder validation to ensure readiness for production deployment.
• Monitor performance and identify opportunities to enhance digital capabilities and processes.

Skills

Digital requirements gathering

Agile backlog management

User Acceptance Testing (UAT)

Stakeholder collaboration

Digital privacy & compliance

Documentation & storytelling

Job description

Position Overview

The Leading Hotels of the World is seeking a Digital Experience Manager, Intermediary Solutions to support the definition and delivery of digital capabilities for travel advisors, loyalty, servicing, and digital compliance.

Working across business and technology teams, this role leads the analysis, documentation, and management of business requirements throughout the digital delivery lifecycle. The Digital Experience Manager partners with business stakeholders to understand needs and priorities, translates those needs into clear requirements, user stories, and acceptance criteria, and works closely with Solution Leads to support the development of business-aligned technical solutions.

The role also manages business backlog priorities, leads User Acceptance Testing (UAT) and stakeholder validation, supports the governance of digital compliance capabilities, and identifies opportunities to continuously improve assigned digital capabilities and business processes.

This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).

Key Responsibilities

Business Analysis & Requirements

• Lead the elicitation, analysis, documentation, and ongoing management of business requirements for assigned digital capabilities.
• Partner with business stakeholders to understand business needs, processes, and priorities.
• Translate business needs into clear requirements, business process documentation, functional specifications, user stories, and acceptance criteria.
• Maintain business requirements throughout the delivery lifecycle to support continued alignment with defined business needs.

Backlog & Solution Delivery

• Manage and prioritize business needs within the backlog for assigned digital capabilities.
• Develop and refine user stories and acceptance criteria to support solution delivery.
• Partner with Solution Leads to translate business requirements into technical solutions.
• Represent documented business requirements throughout delivery and support alignment between business and technology teams.
• Validate delivered capabilities against documented business requirements and acceptance criteria.

Digital Compliance

• Govern digital compliance capabilities, including privacy, consent, cookie, and preference management.
• Define and maintain business requirements related to assigned digital compliance capabilities.
• Support the implementation and ongoing enhancement of digital compliance capabilities.
• Validate that delivered capabilities meet defined business and compliance requirements.

Business Testing & Release Readiness

• Lead User Acceptance Testing (UAT) and business validation activities for assigned digital capabilities.
• Coordinate stakeholder participation and acceptance of delivered capabilities.
• Validate delivered functionality against documented business requirements and acceptance criteria.
• Support release readiness and confirm business and compliance requirements prior to production deployment.

Continuous Improvement

• Monitor business performance for assigned digital capabilities.
• Identify opportunities to enhance digital capabilities and support business processes.
• Translate identified enhancement opportunities into business requirements and backlog priorities.
• Partner across business and technology teams to support ongoing digital experience optimization.

Experience & Qualifications

• 5–8 years of experience in digital business analysis, digital product delivery, digital experience management, business systems analysis, or a related discipline.
• Strong experience translating business needs into clear requirements, business processes, user stories, and acceptance criteria.
• Experience managing and prioritizing business requirements and backlogs within an Agile environment.
• Experience partnering across business and technology teams to support the delivery of digital solutions.
• Experience leading User Acceptance Testing (UAT), business validation, and stakeholder acceptance activities.
• Experience supporting digital privacy, consent, cookie, and preference management capabilities.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities.
• Strong written and verbal communication, stakeholder management, and cross-functional collaboration skills.
• Commitment to continuous improvement and digital experience optimization.

Compensation

Annualized Salary Range: $100,000 - $120,000

Target Annual Incentive bonus: 10%

• Actual compensation within that range will be dependent upon the individual's skills and experience.

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday
• Medical coverage available within the first month
• Health Savings Account (HSA) with Company contribution
• 401(k) company match up to 4% of salary
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees’ passion for travel
• Unlimited access to financial advisors Collaborative and inclusive work environment

About The Leading Hotels Of The World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.