Manager, Content

The Leading Hotels of the World, Ltd; New York (NY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

22 days PTO and holidays

Medical coverage

HSA with company contribution

401(k) company match

Home office setup credit

Travel credit

Financial advisory access

Job summary

The Leading Hotels of the World, Ltd. is seeking a Manager, Content to join its Content & Creative Studio team in New York City.

The role will create, edit, publish, and maintain high-quality content that brings the LHW brand to life across audiences and channels. Reporting to the Senior Manager, Editorial Content, you will lead editorial and marketing content development, manage digital publishing, and ensure member hotel content quality on LHW.com and related experiences, while collaborating

Qualifications

• Bachelor’s degree in Marketing, Communications, Journalism, English, or related field.
• 5–7 years in content marketing, editorial, digital publishing, or related field; hospitality/travel preferred.
• Exceptional writing, editing, proofreading, and storytelling with strong editorial judgment.
• Experience developing content for digital channels: websites, email, social.
• Experience authoring/publishing with CMS workflows; Contentful preferred.
• Experience with digital asset management platforms such as Cloudinary.
• Knowledge of SEO and accessibility best practices.
• Ability to manage large volumes of content with accuracy and consistency.

Responsibilities

• Research, write, edit, and adapt editorial and marketing content for LHW and member hotels.
• Publish content in Contentful and ensure accuracy and optimization for digital experiences.
• Lead content quality reviews for onboarding and updates across LHW.com and related sites.
• Coordinate content reviews, approvals, and publishing with internal teams and member hotels.
• Manage digital assets with Cloudinary and ensure metadata is organized.
• Support content governance by adhering to taxonomy, publishing standards, and editorial guidelines.
• Collaborate with Brand, Communications, Audience Strategy, Digital, and Member Experience teams to develop high-quality content.

Skills

Editing

Writing

Proofreading

Storytelling

CMS

Contentful

Cloudinary

SEO

Digital publishing

Project management

Collaboration

Hospitality knowledge

Education

Bachelor's degree in Marketing, Communications, Journalism, English, or related field

Tools

Contentful

Cloudinary

Job description

Position Overview

The Leading Hotels of the World is seeking a Manager, Content to join its newly created Content & Creative Studio team. In this role, the Manager, Content will create, edit, publish, and maintain high-quality content that brings the LHW brand to life across audiences and channels.

Reporting to the Senior Manager, Editorial Content, this role is responsible for editorial and marketing content development, digital publishing, and member hotel content quality across LHW.com and other digital experiences. Working closely with Brand & Communications, Audience Strategy & Marketing, Digital, and Member Experience, the Manager, Content helps deliver engaging, accurate, and consistent content that supports brand awareness, customer engagement, and commercial growth.

This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).

Key Responsibilities

Content Development & Storytelling

• Research, write, edit, and adapt compelling editorial and marketing content showcasing LHW, its member hotels, destinations, and products.
• Develop content supporting marketing campaigns, commercial initiatives, product launches, partnerships, and business priorities.
• Adapt content for multiple audiences, channels, and formats while maintaining a consistent brand voice and editorial standards.
• Support the execution of editorial plans and content calendars in partnership with the Senior Manager, Editorial.

Digital Content Publishing & Hotel Content Quality

• Author, edit, and publish content within LHW's content management system (Contentful), ensuring content is structured, accurate, and optimized for digital experiences.
• Lead content quality reviews for member hotel onboarding, hotel content updates, and ongoing enhancements across LHW.com and related digital experiences.
• Partner with the Jr. Creative Designer to manage digital assets within Cloudinary, ensuring imagery, metadata, and assets are organized and maintained according to enterprise content standards.
• Coordinate content reviews, approvals, and publishing schedules with internal teams and member hotels.

Content Governance & Optimization

• Maintain editorial standards, content quality, accuracy, and consistency across digital and marketing content.
• Apply SEO, accessibility, and digital content best practices to improve discoverability and user experience.
• Support enterprise content governance by adhering to content models, taxonomy, publishing standards, and editorial guidelines.
• Monitor content performance and recommend improvements based on analytics, user feedback, and editorial best practices.

Cross-Functional Collaboration

• Partner with Brand & Communications, Audience Strategy & Marketing, Member Experience, and Digital teams to develop and maintain high-quality content.
• Support the development of content showcasing member hotels and destinations across traveler and advisor experiences.
• Contribute to the ongoing evolution of LHW's enterprise content capability through process improvements, collaboration, and innovation.

Key Qualifications & Experience

• Bachelor's degree in Marketing, Communications, Journalism, English, or a related field.
• 5-7 years of experience in content marketing, editorial, digital publishing, or a related field; experience in hospitality, travel, luxury, lifestyle, or media preferred.
• Exceptional writing, editing, proofreading, and storytelling skills, with strong editorial judgment and attention to detail.
• Experience developing and editing content for digital channels, including websites, email, and social media.
• Experience authoring and publishing content using content management systems and digital publishing workflows; Contentful experience preferred.
• Experience with digital asset management platforms, such as Cloudinary or similar.
• Knowledge of SEO, accessibility, and digital content best practices.
• Experience managing large volumes of content while maintaining accuracy and consistency.
• Strong organizational skills, with the ability to balance multiple content projects, priorities, and deadlines in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work effectively across marketing, digital, and commercial teams.
• Passion for luxury travel, hospitality, and creating engaging customer experiences

Compensation

Annualized Salary Range: $85,000 - $100,000

Target Annual Incentive bonus: 10%

Actual compensation within that range will be dependent upon the individual's skills and experience.

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday
• Medical coverage available within the first month
• Health Savings Account (HSA) with Company contribution
• 401(k) company match up to 4% of salary
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees' passion for travel
• Unlimited access to financial advisors Collaborative and inclusive work environment

About The Leading Hotels Of The World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.