Digital Experience Lead: Website & Search

Food Bank for New York City; New York (NY); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

403(b) Retirement Plan with company  –

Generous paid time off (PTO, Holidays,

Job summary

Food Bank For New York City seeks a highly organized digital professional to manage website updates, content operations, and cross-department projects. You will work with a marketing director to support digital content, SEO, and accessibility across web platforms.

The role is primarily remote with occasional onsite attendance, focusing on enhancing user experiences, content discoverability, and self-service tools for New Yorkers. Strong writing and project management skills are essential.

Qualifications

• 3–5 years of experience in website management or digital communications.
• Hands-on WordPress experience, including page builder environments.
• Strong writing, editing, and proofreading skills.
• Experience managing multiple projects and coordinating across teams.
• Working knowledge of WCAG 2.1 AA accessibility and applying it to content.
• Familiarity with SEO, GEO content strategy, and digital content best practices.
• Experience using AI tools for content development and workflow support.
• Strong organizational and communication skills.

Responsibilities

• Manage day-to-day website updates and content operations with internal and external teams.
• Coordinate digital projects across departments, including campaigns and intranet/SharePoint work.
• Develop self-service content, optimize content for search, and support content discoverability.
• Maintain content across Resource Hub, FAQs, guides, and evergreen resources.
• Support analytics, reporting, and governance for campaigns and channels.

Skills

WordPress

Project management

Writing & editing

Content strategy

SEO

Communication

Web accessibility (WCAG 2.1 AA)

AI content tools

Cross-functional collaboration

Analytics (GA4, Looker Studio)

Tools

Monday.com

GA4

Looker Studio

Hotjar

HubSpot

Job description

Food Bank For New York City seeks a highly organized digital professional to manage website updates, content operations, and cross-department projects. You will work with a marketing director to support digital content, SEO, and accessibility across web platforms.

The role is primarily remote with occasional onsite attendance, focusing on enhancing user experiences, content discoverability, and self-service tools for New Yorkers. Strong writing and project management skills are essential.