Digital Experience Analyst, Sr. - Member Experience

Cook Children's Health Care System; Town of Texas (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Digital Experience Analyst to enhance member engagement through innovative digital applications. This role demands a customer-focused and tech-savvy professional, responsible for supporting the development and implementation of technologies that improve the member experience. The ideal candidate will possess extensive experience with MyChart and EpicCare Link, ensuring that applications align with strategic goals. Join a forward-thinking organization dedicated to optimizing healthcare delivery for children, where your contributions will directly impact the quality of care provided. If you are passionate about technology and improving patient experiences, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in healthcare IT or marketing technology.
• Strong analytical and communication skills required.

Responsibilities

• Support development and implementation of Digital Applications.
• Engage with members and clinicians to enhance digital experiences.

Skills

Analytical Skills

Communication Skills

Customer-focused

Data-driven

Multi-tasking

Education

BA/BS in Information Technology

BA/BS in Business

BA/BS in Marketing

Tools

MyChart

EpicCare Link

Tapestry

Job description

Location: Remote - TX

Department: IS Epic

Shift: First Shift (United States of America)

Standard Weekly Hours: 40

Summary:

The Digital Experience Analyst, Senior is responsible for providing direct support to the development and implementation for the set of Digital Applications and technology that impact the Member Experience at Cook Children’s Health Plan. This includes working with administration, medical directors, physicians, and other staff/teams as applicable. This role requires a customer-focused, data-driven, strategic, organized, innovative, tech savvy, and passionate communicator who strives to help members, clinicians and health plan team members effectively engage in a variety of digital experience initiatives. The person in this role will be an independent-contributing experience and information technology professional within the Digital Experience Analyst family. This position develops and applies their expertise in two or more experience disciplines, striving to ensure that applications and related technologies continue to meet the strategic and business goals of the organization and deliver a consistent and quality experience to our customers.

A successful candidate will have extensive experience as a MyChart or EpicCare Link analyst and be interested in expanding their skills to support both from the Health Plan perspective. This includes MyChart as a member portal and Link as a health plan provider portal.

Qualifications:

• A BA/BS degree in an Information Technology, Business, Marketing or related field is required.
• Position requires 5 or more years of combined experience in a healthcare, healthcare IT or marketing technology setting with a focus on creating, implementing, developing, or optimizing technology-related programs.
• Strong analytical and multi-tasking skills.
• Ability to interact effectively with cross-functional peers.
• Ability to hear and communicate with others in a clear, understandable, and professional manner.
• Demonstrated use of good written and verbal communication skills.
• Comfortable exercising decision making in areas of responsibility.
• Certifications in Tapestry, MyChart, and EpicCare Link strongly preferred.

Certification/Licensure:

• Epic certification required within 6 months from employment, including 2 test retakes.
• If position does not support Epic, then a relevant certification designated.

About Us:

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.