Digital Experience Analyst, Sr. - Patient Experience

Cook Children's Health Care System; Town of Texas (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Digital Experience Analyst to enhance patient engagement through innovative digital applications. This role is pivotal in supporting the development and implementation of technology that significantly impacts the patient experience. The ideal candidate will possess extensive experience with MyChart and Care Link, demonstrating a strong customer focus and strategic mindset. Join a forward-thinking organization that prioritizes quality care for children and adolescents, where your expertise will help shape the future of pediatric healthcare delivery. If you're passionate about technology and improving patient experiences, this opportunity is perfect for you.

Qualifications

• 5+ years in healthcare IT or marketing technology with a focus on tech-related programs.
• Epic certification required within 6 months of employment.

Responsibilities

• Support development and implementation of Digital Applications impacting Patient Experience.
• Collaborate with medical staff to enhance digital experience initiatives.

Skills

MyChart

Care Link

Healthcare IT

Communication Skills

Decision Making

Education

BA/BS in Information Technology

BA/BS in Business

BA/BS in Marketing

Tools

Epic Applications

Care Companion

Job description

Location: Remote - TX

Department: IS Epic

Shift: First Shift (United States of America)

Standard Weekly Hours: 40

Summary:

The Digital Experience Analyst, Senior is responsible for providing direct support to the development and implementation for the set of Digital Applications and technology that impact the Patient Experience at Cook Children’s. This includes working with administration, medical directors, physicians and other staff/teams as applicable. This role requires a customer-focused, data-driven, strategic, organized, innovative, tech savvy, and passionate communicator who strives to help members, clinicians and health plan team members effectively engage in a variety of digital experience initiatives. This position develops and applies their expertise in two or more experience disciplines, striving to ensure that applications and related technologies continue to meet the strategic and business goals of the organization and deliver a consistent and quality experience to our customers.

A successful candidate will have extensive experience as a MyChart or Care Link analyst. We are looking for a veteran Epic analyst with extensive expertise in both MyChart and Care Link.

Qualifications:

• A BA/BS degree in an Information Technology, Business, Marketing or related field is required.
• Position requires 5 or more years of combined experience in a healthcare, healthcare IT or marketing technology setting with a focus on creating, implementing, developing, or optimizing technology-related programs.
• Experience with Epic applications MyChart, Care Link, and Care Companion preferred.
• Ability to hear and communicate with others in a clear, understandable, and professional manner.
• Demonstrated use of good written and verbal communication skills.
• Comfortable exercising decision making in areas of responsibility.

Certification/Licensure:

• Epic certification required within 6 months from employment, including 2 test retakes.
• If position does not support Epic, then a relevant certification designated.

About Us:

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.