Digital Engineer

Bright Intelli LLC

United States

Hybrid

USD 94,320 - 134,745

Full time

14 days+

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Job summary

A leading company is seeking a Digital Engineer specializing in voice testing to join their hybrid work model. You will be responsible for ensuring the quality and performance of voice channel technologies and applications. The ideal candidate will have extensive experience in voice technologies, strong analytical skills in tuning voice recognition applications, and familiarity with testing tools. This position offers competitive compensation and an opportunity to work on innovative voice solutions.

Qualifications

Several years of experience in voice technologies.
Ability to tune speech recognition applications.
Strong skills in data analysis for voice systems.

Responsibilities

Design and automate voice testing processes.
Analyze data to improve Natural Language Processing systems.
Collaborate with vendors to recommend tuning adjustments.

Skills

Natural Language Processing

Data Analysis

Voice Testing

Tools

Microsoft Speech Studio

AudioCodes portal

Job description

Direct message the job poster from Bright Intelli LLC

Location: Hybrid Work Model Reporting toHDQ (Vienna), WOC (Winchester), SDO(San Diego), GPO(Pensacola) and open to fully remote for locals

Position Type: Multiyear Contract

Description

The Digital Engineer - Voice Testing designs, executes, and automates testing processes to ensure the quality, reliability, and performance of voice channel technologies and applications

1. Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions)

2. Proficiency with voice testing tools

3. Experience in both manual and automated voice testing, including functionality, performance, and load testing for voice systems

4. Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders

Candidate should have several years of experience to get little direction or training--they should understand how to manage the work based on their experience.

Skills

Ability to listen to calls, review reports, and analyze data to identify areas in Natural Language Processing (conversational banking) that need to be tuned and update the tuning engine. Individual should have the knowledge and be able to implement changes to the tuning engine after identifying in grammar and out of grammar sets or understanding why the recordings were not transcribed correctly. Would prefer the individual have skills for understanding how AudioCodes and Microsoft TTS/STT communicate with each other and the tools associated with researching unrecognized speech or false positives to then make proper adjustments to the tuning engine.

Top 3-4 must haves are

1) must have in depth knowledge and work experience of how to complete speech tuning in a voice recognition application.

2) must have understanding of what to look for in data analysis and recordings to determine best approach for improved recognition

3) must be an audio engineer or specialist to be able to make the recommendations to vendor on what needs to be tuned

4) Needs to understand how to create custom speech and have working knowledge of Microsoft Speech Studio, Microsoft STT/TTS solutions, and preferably knowledge of AudioCodes portal or tuning process.

Seniority level