Artificial Intelligence Engineer

Sibitalent Corp; United States; Remote; USD 100,000 - 720,000; Full time

Job summary

A leading telecommunications provider is looking for an AI Technical Lead to deliver an AI-powered Agent Assist solution. This fully remote role involves integrating advanced AI technologies, ensuring optimal customer satisfaction, and reducing response times through innovative deployments. Ideal candidates will have substantial experience in AI and customer support transformations, leveraging their expertise to implement tech solutions.

Qualifications

• 3 - 5 years of hands-on experience with Google Gemini, Genesys IVR, and Google CCAI.
• Proven experience as a Technical Lead in AI/ML projects.
• Strong understanding of customer support operations.

Responsibilities

• Lead the technical delivery of an AI-powered Agent Assist platform.
• Integrate GCP services and design AI/ML-powered virtual agents.
• Collaborate with stakeholders to drive technical strategy.

Skills

Google Gemini

Genesys IVR

Google Contact Center AI (CCAI)

AI-based automation

Excellent communication skills

Job description

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IMMEDIATE INTERVIEW = AI Technical Lead – GCP/Gemini/Genesys IVR (Contract) = FULLY REMOTE

Please find the Job details below and kindly revert if you’re interested in learning more about this job.

Job Title: AI Technical Lead – GCP/Gemini/Genesys IVR (Contract)

Location: FULLY REMOTE

Industry: Telecommunications

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Overview

A leading telecommunications provider is seeking a Contract AI Technical Lead to support the design and implementation of an AI-powered Agent Assist solution. This role will be instrumental in deploying Google Cloud Platform (GCP) services, Gemini, and Genesys IVR, with a focus on leveraging machine learning and generative AI to increase customer satisfaction and reduce agent response times.

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Key Responsibilities

• Lead the technical delivery of a Generative AI-powered Agent Assist platform.

• Integrate Google CCAI, Genesys IVR, and GCP services to support real-time customer support chat applications.

• Collaborate with key stakeholders (based in Dallas) and offshore teams to drive technical strategy and execution.

• Design and prototype AI/ML-powered virtual agents using Gemini, Google CCAI, and Genesys IVR.

• Implement mechanisms for “Next Best Action” recommendations using ML and generative AI models.

• Support the creation and optimization of chat run scripts and intelligent workflows to improve agent efficiency.

• Ensure robust documentation and transition support for long-term scalability.

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Required Qualifications

• 3 - 5 years of hands-on experience with each of the following:

o Google Gemini

o Genesys IVR

o Google Contact Center AI (CCAI)

• Proven experience in a Technical Lead role within enterprise AI/ML or customer support transformation projects.

• Strong understanding of agent desktop integrations, customer support operations, and AI-based automation.

• Excellent communication skills with the ability to coordinate across distributed teams and technical stakeholders.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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