Digital Engagement & Conversion Specialist

California Bank & Trust; Las Vegas (NV); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off (PTO)

401(k) plan with company match

Tuition Reimbursement

Job summary

California Bank & Trust is looking for a Digital Engagement Acquisition Specialist to join the Client Acquisition team. This position is based in Las Vegas, NV, and requires in-office work Monday to Friday.

The role involves engaging online customers in real-time, ensuring they receive support and guidance in their digital banking experience. Ideal candidates will have customer service experience and a strong understanding of banking products.

Comprehensive benefits include medical insurance from day one, paid holidays, and tuition reimbursement.

Qualifications

• 1+ years experience in customer service or related fields.
• Ability to recognize opportunities and take initiative.
• Working knowledge of banking products and services.

Responsibilities

• Provide real-time support to online prospects and customers.
• Engage and support visitors through real-time chat.
• Educate clients on bank's products and digital tools.
• Capture and route qualified leads to appropriate partners.

Skills

Inside sales experience

Customer service skills

Problem resolution

Communication skills

Ability to cross-sell

Education

High School diploma or equivalent

Tools

Computer software

Job description

California Bank & Trust is looking for a Digital Engagement Acquisition Specialist to join the Client Acquisition team. This position is based in Las Vegas, NV, and requires in-office work Monday to Friday.

The role involves engaging online customers in real-time, ensuring they receive support and guidance in their digital banking experience. Ideal candidates will have customer service experience and a strong understanding of banking products.

Comprehensive benefits include medical insurance from day one, paid holidays, and tuition reimbursement.