Digital Empowerment Program Coordinator

Bristol Bay Native Association; Dillingham (AK); On-site; USD 42,000 - 52,000; Full time

Job summary

Bristol Bay Native Association in Dillingham, AK, is seeking a Digital Empowerment Program Coordinator to support day-to-day operations of the region's digital library sites. You will assist with equipment updates, network and platform maintenance, and coordinate project activities.

The role emphasizes training delivery, customer service, and collaboration with the Economic Development Program Manager and BBNA IT staff to improve digital services for remote communities.

Qualifications

• High School Diploma/GED with 2 years’ work experience in a desktop/mobile support, technical training, or helpdesk role.
• Preferred: Undergraduate degree or IT-related certification; substitutions may be considered by BBNA and will waive non-essential requirements to fit organizational needs.

Responsibilities

• Providing technical training and support to digital library staff within communities within region.
• Working with the Economic Development Program Manager and BBNA IT Dept. to identify training needs, diagnose issues, perform troubleshooting, and recommend new technologies.
• Providing technical training and support to clients with Windows-based computer usage, Apple/Android device usage and troubleshooting, with guidance from the Economic Development Program Manager or Planning Development Department Director and IT staff.
• Updating and maintaining portable Windows-based laptops with various virtual meeting platforms for training events.
• Setting up, configuring, and supporting off-site workstations for training, education, and employment search use.

Skills

Customer service

Training delivery

Communication

Documentation

Self-motivation

Education

High School Diploma/GED

Undergraduate IT degree or certification

Tools

Microsoft 365 / Office 365

Teams

Google Workspace

Endpoint Manager

Atlassian suite

Windows

macOS

Android

Job description

POSITION TITLE: Digital Empowerment Program Coordinator

DEPARTMENT: PLANNING DEVELOPMENT

OBJECTIVE: The Digital Empowerment Program Coordinator will support the day-today
operation, quality assurance, and continuous improvement of the digital library
sites within the Bristol Bay region. The Coordinator will assist with equipment
updates, network, and platform maintenance while gaining exposure to digital
strategy, product management, analytics, and user experience. Responsible for
coordinating project activities, maintaining project documentation, tracking action
items, and facilitating communication among project teams and stakeholders.

QUALIFICATIONS:

Required: High School Diploma/GED with 2 years’ work experience in a
desktop/mobile support, technical training, or helpdesk related role. Previous experience in
hosting trainings in a virtual or in-person setting.

Preferred: Undergraduate degree or
professional certification in an Information Technology related field. Substitutions: BBNA
may consider any equivalent combination of education, experience, and cultural
knowledge. BBNA also reserves the right to waive non-essential requirements in order to
select the candidate who best fits the needs of the organization.

SKILLS & ABILITIES

Highly developed customer service skills, paired with the ability to convey training concepts in an easily understandable manner. Familiarity with mobile
devices and fixed workstation maintenance and equipment. Perform primary duties with
minimal supervision or oversight. Desire for learning and the ability to teach others. Excellent
communication, organizational, and documentation skills. Ability to pursue project goals
and meet deadlines while working individually or as a team. Familiarity with Bristol Bay area,
people, cultures, and the unique challenges of service delivery in remote Alaska.

TECHNICAL PROFICIENCY

Advanced troubleshooting skills with network development
platforms and desktop workstations, including Windows, Apple, and Android desired.
Advanced knowledge of Windows platforms, iOS, MacOS and Android platforms, TCP/IP
networking technologies, Microsoft Office 365 applications including Teams, Microsoft
Endpoint Manager, Google Workspace or Atlassian software is highly valued. Skills in basic
computer troubleshooting.

OTHER REQUIREMENTS

Alaska Driver’s License and insurable under BBNA insurance.

JOB RESULTS:

Achieves Program functions by

• Providing technical training and support to digital library staff within communities within region.
• Working closely with the Economic Development Program Manager and BBNA IT Dept. to identify training needs, diagnose technical issues, perform troubleshooting, and make recommendations on new technologies.
• Providing technical training and support to clients with Windows-based computer usage, Apple/Android mobile device usage and troubleshooting, with guidance from the Economic Development Program Manager or Planning Development Department Director and IT Department staff.
• Updating and maintaining portable Windowsbased laptops with various virtual meeting platforms, which will be utilized to host training events.
• Setting up, configuring, and supporting off-site workstations, distributed to digital library staff and clients for training, education, and employment search use.

Keep Management Informed by

• Maintaining program records and submitting required reports.
• Participating in scheduled department team meetings.
• Meet requirements for travel in and out of region by scheduling well planned trips if necessary to provide services, participate in training, and workshops.
• Coordinate with community and Tribal councils of travel plans and training events in the communities we serve. Training may be conducted virtually through Microsoft Teams or in-person.

Monitors and improves program and service quality by

• Contributing ideas and information learned from feedback and work experiences.

Protect program integrity and client privacy by

• Agreeing to BBNA’s policy on confidentiality, keeping confidential information gained through employment secure, during and after this employment.
• Exhibiting a high degree of ethical behavior, as this position regularly interacts with sensitive client data.

Contributes to overall team effort by

• Welcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed.

REPORTS TO: Economic Development Program Manager

DUTY STATION: DILLINGHAM, Bristol Bay Region

STARTING WAGE: $24.15/hr ($47,092.50/yr)

GRADE RANGE: 12