Digital Employee Experience Senior Engineer, IT Client Services

112 Cardinal Health 5, LLC; United States; On-site; USD 89,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

PTO

HSA

401k

Early wage access

FSAs

Disability coverage

Work-life resources

Parental leave

Healthy lifestyle

Job summary

Cardinal Health is seeking a Digital Employee Experience (DEX) Product Owner to lead the transformation roadmap and realize value from the DEX program. You will own the product backlog, collaborate with IT and business partners, and drive adoption of AI-enabled solutions and proactive support models to reduce digital friction and improve employee productivity.

In this role, you will translate telemetry and operational insights into measurable outcomes, manage change controls, and oversee a team

Qualifications

• Bachelor's degree in IT, Business, Engineering, Information Systems, or related field.
• 7+ years in DEX Product Management with tools like Nexthink or TeamViewer preferred.
• 3+ years leading enterprise-wide programs spanning multiple tech and business functions.
• Experience turning business objectives into technical requirements and plans.
• Exceptional written and verbal communication for senior leadership.
• Strong knowledge of endpoint management metrics and enterprise environments.
• Willingness to travel 10-15% of the time.

Responsibilities

• Own and lead the DEX roadmap, backlog, and governance aligned to transformation objectives.
• Drive adoption of AI-enabled solutions, self-healing automation, and proactive support models.
• Serve as the primary business owner for DEX platform capabilities.
• Lead a team of DEX analysts and experience specialists monitoring telemetry and sentiment.
• Translate DEX insights into remediation initiatives and actionable workstreams.
• Manage change controls, release governance, and production deployments.
• Develop and socialize employee communications for upcoming changes.
• Establish closed-loop processes to convert insights into measurable outcomes.

Skills

DEX product management

Enterprise programs

Roadmap ownership

Stakeholder alignment

Requirements translation

Communication skills

AI-enabled solutions

Education

Bachelor's degree in IT/Business/Engineering

Tools

ServiceNow

MS Office

End User Computing tools

Job description

What IT Client Services contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, digital employee experience management, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center, this group resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This area acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Digital Employee Experience (DEX) Product Owner Role Summary

The Digital Employee Experience (DEX) Product Owner is responsible for leading the execution and value realization of Cardinal Health's Digital Employee Experience transformation roadmap. This role will serve as the business owner and strategic leader for a multi-year DEX program focused on improving employee productivity, reducing digital friction, modernizing IT service delivery, and enabling proactive employee experiences through data, automation, AI, and journey-based design. The Digital Employee Experience (DEX) product owner role is responsible for ensuring Cardinal Health realizes the full value of its DEX tool investment. This product owner role is responsible for converting telemetry, sentiment, and operational insights into measurable business outcomes including improved employee productivity, lower support costs, optimized technology spending (i.e. tech refresh), and enhanced employee experiences. The DEX Product Owner will function as both a strategic transformation leader and a traditional technical Product Owner, overseeing a team responsible for DEX analytics, experience campaigns, and value realization while managing the product backlog, change controls, and release governance with Client Engineering and support teams. This role will ensure DEX insights are translated into tested and approved remediation actions, coordinate the deployment of endpoint improvements through established change management processes, and lead the development and socialization of employee communications and targeted experience campaigns that drive adoption, awareness, and continuous improvement of the digital workplace experience.

Responsibilities

• Own and lead the Digital Employee Experience (DEX) roadmap, backlog, and governance processes, ensuring alignment to the organization's three-year transformation objectives and value realization targets.
• Work with business and IT partners to drive the adoption of AI-enabled solutions, self-healing automation, and proactive support models.
• Serve as the primary business owner for DEX platform capabilities.
• Lead a dedicated team of DEX analysts and experience specialists responsible for monitoring endpoint telemetry, employee sentiment, and digital experience data to identify trends, risks, and opportunities for proactive improvement.
• Translate DEX insights into prioritized remediation initiatives and actionable workstreams for Client Engineering, End User Computing, Service Desk, Infrastructure, IT Solution Owner application support teams, IT Asset Management, and other operational support teams.
• Serve as the technical Product Owner for DEX-driven enhancements by managing product backlogs, defining requirements, prioritizing fixes, and ensuring solutions align to business priorities and employee experience outcomes.
• Partner with Client Engineering and technology teams to govern change controls, release management activities, testing strategies, and production deployments associated with DEX-recommended fixes and enhancements.
• Ensure all DEX-driven remediation activities are thoroughly validated, tested, and approved through established change management and governance processes before deployment to the enterprise.
• Develop and execute communication, adoption, and change management strategies for major endpoint updates, operating system changes, application enhancements, and proactive remediation campaigns that impact the employee experience.
• Lead the creation and socialization of employee-facing communications that clearly articulate upcoming changes, expected benefits, business impacts, and recommended actions associated with DEX-driven improvements.
• Drive targeted digital experience campaigns that educate employees, improve technology adoption, gather feedback, and continuously enhance employee productivity and satisfaction.
• Establish closed-loop processes to ensure DEX insights are converted into actions, actions are measured for effectiveness, and outcomes are continuously incorporated into future prioritization and roadmap decisions.
• Define, monitor, and report key performance indicators related to employee productivity, digital experience scores, service desk demand reduction, automation effectiveness, device performance, and technology investment optimization.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field, preferred.
• 7+ years of experience in DEX Product Management (Nexthink, TeamViewer, or other DEX tool), preferred.
• 3+ years of experience leading enterprise-wide programs or products that span multiple technology and business functions, preferred.
• Demonstrated experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives, preferred.
• Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority, preferred.
• Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes, preferred.
• Exceptional written and verbal communication skills with the ability to present recommendations, roadmaps, and outcomes to senior leadership, and to work with the communications team to execute end user DEX communication campaigns, preferred.
• Strong understanding of critical endpoint management performance metrics, and enterprise end user computing environments, preferred.
• Experience with ServiceNow management and workflow automations, preferred.
• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred.
• Ability to travel at least 10-15% of time, if necessary.

What is expected of you and others at this level

• Ability to analyze complex datasets and present insights into a consumable format.
• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects.
• Participates in the development of policies and procedures.
• Works on or may lead complex projects of large scope.
• Projects may have significant and long-term impact.
• Provides solutions which may set precedent.
• Acts as a mentor to less experienced colleagues.

Anticipated salary range

Anticipated salary range: $89,000.00 - $139,920.00 Bonus eligible: Yes

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window

Application window anticipated to close: 12/28/2026

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Equal Opportunity and Inclusion

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.