Digital Employee Experience Analyst

Adobe; San Jose (CA); On-site; USD 120,900 - 175,050; Full time

Job summary

A leading software company in San Jose is seeking a DEX Analyst to enhance digital experiences for employees. The successful candidate will utilize Nexthink to analyze interactions with technology and provide insights to improve operational efficiency. A focus on user empathy and strong analytical skills are crucial for this role. Candidates should have 1-2 years of Nexthink experience and 4-10 years in Data Analysis. This position offers a competitive salary range based on location and experience.

Qualifications

• 1-2 years of hands-on experience with Nexthink.
• 4-10 years of experience within a Data Analysis role.
• Solid understanding of Windows and/or macOS environments.
• Ability to translate complex data into simple, human-centered insights.

Responsibilities

• Administer Nexthink modules and dashboards.
• Analyze performance and behavior patterns to identify trends.
• Understand employee behaviors and recommend improvements.

Skills

Analytical skills

Communication

Collaboration

User empathy

Tools

Nexthink

PowerShell

Python

Job description

Overview

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Opportunity

We are building a modern, data-driven Digital Employee Experience (DEX) capability focused on improving how employees interact with workplace technology. As a DEX Analyst, you will use Nexthink and experience analytics to measure, understand, and elevate the digital experiences of thousands of employees. This role blends technical skill, human-centered thinking, and analytic storytelling to identify friction, drive improvements, and influence how our workforce engages with devices, applications, and support systems.

Responsibilities

Nexthink Platform & Telemetry

• Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
• Build experience scorecards aligned to organizational priorities.
• Create visualizations, alerts, and reports that translate telemetry into actionable insights.
• Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.

Experience Analytics & Insights

• Analyze performance, stability, sentiment, and behavior patterns to identify trends and root causes.
• Combine quantitative and qualitative signals to understand true employee impact.
• Translate complex technical findings into clear, compelling narratives for leadership and engineering teams.
• Form hypotheses, test improvements, and measure effects on experience scores.

Human-Centered Improvement

• Understand employee behaviors, work styles, and friction patterns to recommend improvements.
• Partner with support, engineering, cybersecurity, and product teams to design user-focused solutions.
• Use Nexthink to support surveys, feedback loops, and engagement strategies.
• Advocate for end-users by ensuring technical decisions reflect human experience implications.

Operational Excellence

• Participate in incident analysis to assess user impact.
• Monitor technology performance trends to proactively reduce friction and prevent recurring issues.
• Support DEX roadmap initiatives to expand automation, maturity, and long-term capability.

What is needed to succeed

• 1-2 years of hands-on experience with Nexthink (administration, investigations, dashboards, campaigns, automated remediation, scoring).
• 4-10 years of exp within a Data Analysis role
• Solid understanding of Windows and/or macOS environments and endpoint performance metrics.
• Strong analytical skills working with large datasets.
• Ability to translate complex data into simple, human-centered insights.
• Superb communication and collaboration skills.
• Passion for user empathy and understanding digital behaviors.
• Supported organizations with 15k+ devices

Preferred Qualifications

• 2+ years in DEX, EUC/endpoint engineering, IT operations, or related fields.
• Scripting experience (PowerShell, Python).
• Familiarity with ITSM/ITIL practices.
• Experience with telemetry, observability, or experience-measurement platforms.
• Knowledge of survey development or UX research.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $84,000 -- $175,050 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $120,900 - $175,050. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices: California: Fair Chance Ordinances. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice. If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].