Digital Ecommerce Manager

Sunco.com; Santa Clarita (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Sunco.com is seeking an experienced Digital Ecommerce Manager to oversee ecommerce website operations, digital customer experience, and ecommerce technology. You will manage platform configurations, updates, integrations, tracking, and performance, coordinating developers, agencies, marketers, and internal stakeholders to deliver reliable, brand-consistent experiences.

The ideal candidate has hands-on ecommerce and project management experience, understands platforms like Shopify, BigCommerce,

Qualifications

• Must have hands-on ecommerce experience and project management capability.
• Strong knowledge of ecommerce platforms, integrations, analytics, and UX/UI principles.
• Ability to translate business needs into functional and technical requirements and collaborate with technical teams.

Responsibilities

• Oversee Ecommerce Website & Platform Management and related digital systems.
• Manage day-to-day ecommerce operations, updates, checkout and tracking configurations.
• Coordinate with developers, agencies, designers, and internal teams to implement enhancements and resolve issues.
• Monitor website performance, mobile responsiveness, and site reliability; fix customer-facing bugs and tracking issues.
• Ensure brand-consistent, user-friendly, mobile-optimized experiences across platforms.
• Lead ecommerce projects from planning through launch; create briefs, timelines, QA, and launch plans.
• Manage priorities, risks, dependencies, budgets, approvals, and deliverables; conduct post-launch reviews.

Skills

Ecommerce management

Project management

UX/UI optimization

Analytics (GA4/Shopify Analytics)

Frontend concepts (HTML/CSS/JS)

Tools

Shopify

Shopify Plus

BigCommerce

Magento

WooCommerce

Salesforce Commerce Cloud

Job description

Who We Are

Sunco is one of the largest and fastest-growing online lighting retailers in the U.S.—and we’re just getting started. Headquartered in sunny Valencia, CA, we’re powered by an amazing team of people who bring passion, purpose, and innovation to everything they do.

What We Do

We light up the world—literally

Millions of customers have trusted Sunco for our energy-efficient LED lighting and our commitment to quality, value, and customer care. Whether it’s a home renovation or a large-scale commercial project, our mission is to deliver top-tier lighting solutions with unbeatable service and eco-conscious impact.

At Sunco, we don’t just sell lights—we help our customers see things in a whole new light.

About The Role

We are seeking an experienced Digital Ecommerce Manager to oversee ecommerce website operations, digital customer experience, ecommerce technology, website projects, and online business initiatives. This role ensures website performance, reliability, usability, brand consistency, and effective execution of digital projects while coordinating developers, agencies, vendors, marketing teams, and internal stakeholders. The ideal candidate has strong ecommerce and project management experience, understands ecommerce platforms, integrations, analytics, tracking, UX/UI, and front-end web concepts (HTML, CSS, JavaScript), and can effectively communicate with both technical and non-technical teams. Coding is not required. The candidate should also be curious about AI tools such as ChatGPT, Claude, Gemini, and similar platforms, and interested in exploring practical ways AI can improve ecommerce operations, workflows, documentation, reporting, QA, and productivity.

What You’ll Do

• Ecommerce Website & Platform Management
• Manage day-to-day ecommerce website operations and related digital systems.
• Oversee website updates, checkout functionality, payment settings, tracking, apps, integrations, and platform configurations.
• Coordinate with developers, agencies, designers, and internal teams to implement enhancements and resolve issues.
• Monitor website performance, mobile responsiveness, customer-facing bugs, tracking issues, and site reliability.
• Ensure websites are user-friendly, mobile-optimized, visually consistent, and aligned with brand standards.
• Understand the impact of themes, apps, integrations, tracking, and platform changes on performance and customer experience.
• Project Management
• Lead ecommerce and website projects from planning through launch.
• Create project briefs, requirements, timelines, QA plans, testing procedures, launch plans, and post-launch reviews.
• Coordinate cross-functional teams and external partners.
• Translate business needs into functional and technical requirements.
• Manage priorities, risks, dependencies, budgets, approvals, and deliverables.
• Conduct testing before and after launches to ensure successful implementation.

UX/UI & Customer Experience

• Apply UX/UI best practices to improve the online shopping experience.
• Identify and resolve friction points across navigation, product pages, forms, cart, checkout, mobile experience, page speed, and trust signals.
• Use analytics and behavior tools (GA4, Shopify Analytics, Hotjar, Microsoft Clarity, etc.) to identify improvement opportunities.
• Support A/B testing, landing page optimization, checkout improvements, and mobile enhancements.
• Recommend data-driven improvements that enhance usability, conversion, and customer satisfaction.

Visual Design & Brand Consistency

• Ensure all website updates align with brand guidelines, including colors, typography, imagery, layout, tone, and overall presentation.
• Review pages, banners, forms, popups, and assets before launch.
• Coordinate with creative and marketing teams to ensure accurate implementation.
• Identify visual inconsistencies and usability issues that may impact trust or conversions.
• Maintain consistent experiences across desktop and mobile devices.

Technical Coordination & Ecommerce Systems

• Serve as the business-side owner of ecommerce technology, website improvements, and integrations.
• Maintain working knowledge of ecommerce platforms (Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, Salesforce Commerce Cloud, etc.).
• Understand HTML, CSS, JavaScript, APIs, tracking pixels, data feeds, apps, plugins, ERP, OMS, CRM, email/SMS, loyalty, review, search, subscription, and customer service integrations.
• Communicate effectively with developers and vendors, evaluate technical recommendations, and ensure solutions support business objectives.

AI & Workflow Improvement

• Explore practical uses