Digital Customer Success Manager

Gannett Co., Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in digital media is seeking a Digital Customer Success Manager to manage advertising campaigns and client relationships. You will act as a strategic advisor ensuring clients' marketing goals are met, while collaborating with sales and optimization teams. The role demands agility in a fast-paced environment and offers many opportunities for professional growth through team collaboration.

Benefits

Opportunities for learning and growth

Team collaboration environment

Client-centered impact

Qualifications

• 1+ years of experience managing online/digital advertising campaigns.
• Client-facing experience preferred.
• Proficiency in Microsoft Office tools - Outlook, Excel, PowerPoint.

Responsibilities

• Serve as the primary post-sales contact and ensure campaign success.
• Leverage digital marketing knowledge for collaboration.
• Navigate the digital landscape, aligning strategies with client goals.

Skills

Digital marketing

Client management

Data analysis

Education

Bachelor's degree or equivalent experience

Tools

Google Ads

Google Analytics

Microsoft Office

Job description

Ready to elevate your career and have a blast doing it?

Join us as aDigital Customer Success Manager, where you’ll be the driving force behind our client relationships—managing advertising campaigns across Search, Display, Social, and our proprietary digital media. You’ll be the trusted partner to ensure our clients’ marketing goals aren’t just met—they’re exceeded.

What You’ll Do:

• Be the Client’s Go-To Partner:
  Serve as the primary post-sales contact, addressing client needs and ensuring campaign success through performance insights and data-driven recommendations.
• Lead with Marketing Expertise:
  Leverage your knowledge of digital marketing—both established and emerging—to collaborate with Sales and Campaign Optimization teams, identifying opportunities that boost ROI.
• Thrive in a Fast-Paced Environment:
  Navigate the evolving digital landscape with agility, working cross-functionally to keep strategies aligned with client goals and market trends.

Why You’ll Love It Here:

• Client-Centered Impact:
  You’ll be a strategic advisor, helping clients achieve real results and long-term success.
• Team Collaboration:
  Work hand-in-hand with Sales and Optimization teams to deliver seamless, effective solutions.
• Dynamic Growth:
  Stay ahead of the curve in a constantly evolving industry, with opportunities to learn and grow every day.

What You Bring:

• 1+ years of experience managing online/digital advertising campaigns
• Client-facing experience (preferred)
• Google Ads and Google Analytics certifications (preferred)
• Bachelor’s degree or equivalent experience
• Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint)

Sound like your kind of challenge?
Apply now and let’s make great things happen—together.

#LI-REMOTE
#LOCALiQ
#LI-LL

The annualized base salary for this role will range between $40,000and $60,000. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.