Digital & Customer-Focused Universal Banker (Union, NJ)

Unity Bank; Union (NJ); On-site; USD 28,000 - 37,000; Full time

Job summary

Unity Bank in New Jersey is hiring a Retail Banker to deliver outstanding customer service, open new accounts, and cross-sell bank products. The role requires strong cash handling, organizational skills, and effective communication in a fast-paced branch environment.

The position emphasizes needs-based selling, in-person customer engagement, and efficient processing of deposits, withdrawals, and transfers, with travel for local branch support as needed.

Qualifications

• High School Diploma or equivalent with at least 3-5 years of comparable Retail experience.
• College degree preferred, not required.
• Prior cash handling or customer service experience
• Must be extremely organized and detail
• Must work well in a fast-paced, team environment.
• Excellent communication skills, both written and verbal, are
• Excellent computer skills in a Microsoft Windows environment including proficiency in Word, Excel and Outlook are required.
• Familiarity with bank systems, i.e., CRM, financial apps are strongly preferred.

Responsibilities

• Identifies, develops, and closes sales; applies needs based selling techniques to generate product interest; actively cross-sells products/services.
• Actively engage in meaningful conversation with customers to understand financial needs and recommend products/services.
• Serves as digital expert to demonstrate knowledge of digital channels for cross selling and relationship expansion.
• Drives proactive sales and service conversations through inbound and outbound interactions.
• Deepens customer relationships through proactive sales and service initiatives captured in 360 View.
• Participates in branch activities, including Huddles, Retail Calls and Sales meetings.
• Meets customer needs by conducting needs assessments and providing information on products/services.
• Processes customer transactions such as deposits, withdrawals, transfers, wires and payments.
• Counts, organizes, and safeguards cash and negotiable items.
• Assists customers with inquiries and solves problems professionally.
• Performs daily branch operations such as cash handling, vault, and paperwork.
• Opens new accounts ensuring documentation is complete and accurate.
• Complies with all policies and procedures and stays informed on updates.

Job description

Unity Bank in New Jersey is hiring a Retail Banker to deliver outstanding customer service, open new accounts, and cross-sell bank products. The role requires strong cash handling, organizational skills, and effective communication in a fast-paced branch environment.

The position emphasizes needs-based selling, in-person customer engagement, and efficient processing of deposits, withdrawals, and transfers, with travel for local branch support as needed.