Digital Customer Experience Manager

Motion; Mobile (AL); On-site; USD 90,000 - 115,000; Full time

Job summary

Motion Industries seeks a Digital Customer Experience Manager to pursue strategic revenue opportunities by developing new products or services and entering new markets. You will form partnerships to extend Motion's digital value with current and prospective clients, while collaborating with sales and support to ensure exceptional service.

The role involves managing complex territories, training staff, and leading cross-functional initiatives to drive growth, with travel as required.

Qualifications

• Bachelor's degree and 7+ years of related sales, business development, senior applications engineering, or marketing experience.
• Proven ability to identify and pursue market opportunities.
• Strong communication and presentation skills.

Responsibilities

• Develop and pursue strategic revenue opportunities by creating new products or services.
• Identify markets and partnerships to expand Motion's digital value for clients.
• Lead and mentor staff on projects and collaborate with sales and support teams.

Skills

Strategic partnerships

Sales & business development

Customer relationship management

Cross-functional leadership

Excellent communication

Education

Bachelor's degree

Job description

Summary

Under general direction, the Digital Customer Experience Manager works on assignments of large scope and complexity. This position is responsible for supporting a Customer Experience functional area to pursue strategic revenue opportunities by developing new products or services, entering into new markets, and forming new business partnerships in or outside the organization to leverage Motion's digital value with current and prospective clients.

Job Duties

• Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations. This position conducts research and analysis to evaluate and identify marketing, sales, distribution, and business expansion opportunities for a particular assignment i.e. Digital Business, Industry Segment, etc.
• This position is typically assigned to a large, significant territory or multiple/complex/diverse areas. This position may be responsible for leading a small group of staff that involves training, assigning project work and the technical review of their work.
• Uses advanced analytical techniques, performs or supervises the technical evaluation of potential partners. Troubleshoots and resolves issues pre/post sale.
• Daily activities include the management of an existing client base to support organic growth through new business generation and renewal retention, prospecting and developing new relationships, and working with sales and support to ensure a superior level of service.
• Supports strategic planning initiatives to help plan for growth and expansion, new product development, and other product or service-oriented activities, by offering advice, or interpretation. Develops or reviews data, reports, summaries, and notices to share with others.
• Builds and maintains internal and external alliances working with existing clients and third parties at high levels. Collaborates with internal groups and functions to engage appropriate resources.
• Supports marketing and sales and helps to resolve customer service or vendor problems so business strategy goals can be achieved.
• Performs other duties as assigned.
• Participates in selling Motion's value proposition that will influence the buying habits of existing and prospective clients and works closely with them through the entire sales cycle, however this position is not responsible for closing sales.

Education & Experience

Typicaly requires a bachelor's degree and seven (7) or more years of related sales, business development, senior applications engineering, or marketing experience.

Knowledge, Skills, Abilities

• Ability to identify and cultivate new customers through strategic partnerships, resulting in new business opportunities.
• Ability to work effectively across geographic and business culture lines with Motion Industries and customers.
• Proven project management and influential leadership skills.
• Excellent written and verbal communication skills.
• Innovative and solution-oriented attitude.
• Confident and self-motivated.
• Impeccable integrity with a track record delivering quality customer service and ability to interact with all levels

Physical Demands

Travel required.

LICENSES & CERTIFICATIONS

Valid driver's license and a good driving record.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.