Digital CS Program Lead: Scale Adoption & Revenue (Hybrid)

Circle Internet Services Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 85,000 - 106,000; Full time

Benefits offered by this job

Generous PTO

Mental health support

Benefits covering up to 100%

Job summary

CircleCI is seeking a Digital Customer Success Program Manager to lead scalable, multi-touch digital programs for growth and self-serve customers. You will own the vision, design, and ongoing evolution of automated journeys, driving feature adoption, reducing churn, and converting monthly customers to annual commitments.

You will bridge Growth TSM, CS Ops, Data & Analytics, and customers to define digital plays, use tooling like Vitally/Mode, and deliver measurable ARR impact while ensuring

Qualifications

• 3+ years in CS, PM, Developer Relations, or Technical Account Management at a dev tools or DevOps company
• Hands‑on experience with CI/CD pipelines and reading config files
• Experience designing and evolving digital customer programs across complex environments
• Familiarity with CS platforms and analytics dashboards to drive program outcomes

Responsibilities

• Own and grow the Digital Revenue Assisted segment and Self-Serve: define strategy and lead scalable journeys
• Develop and maintain technical adoption content and guides
• Own the strategic roadmap for digital programs across the customer lifecycle
• Design and launch a digital conversion program to move monthly users to annual commitments
• Serve as escalation point for digital program-triggered issues and optimize self-serve resources
• Partner with Data & Analytics to operationalize churn models and AI-driven outreach
• Collaborate with Growth, CS Ops, Marketing, and Product to align program strategy

Skills

CI/CD proficiency

Digital program design

Data analytics

Documentation/writing

Cross-functional collaboration

Tools

Vitally

Mode

Looker

Gainsight

Totango

ChurnZero

Job description

CircleCI is seeking a Digital Customer Success Program Manager to lead scalable, multi-touch digital programs for growth and self-serve customers. You will own the vision, design, and ongoing evolution of automated journeys, driving feature adoption, reducing churn, and converting monthly customers to annual commitments.

You will bridge Growth TSM, CS Ops, Data & Analytics, and customers to define digital plays, use tooling like Vitally/Mode, and deliver measurable ARR impact while ensuring