Digital Content Specialist

Acosta; Jacksonville (FL); On-site; USD 37,000 - 47,000; Full time

Job summary

Acosta is seeking a Digital Content Specialist in Jacksonville, FL to support the Digital Content Manager and collaborate with analysts on content management and syndication. You will capture, organize, and upload client content to syndication platforms, troubleshoot publication issues, and serve as the SME for Acosta’s syndication process.

A Bachelor’s degree or equivalent and strong planning, communication, and detail orientation are required.

Qualifications

• Bachelor’s degree or equivalent required.
• Familiar with retailer enterprise systems and web-based software.
• Strong project management and coordination skills.
• Excellent business communication and interpersonal abilities.
• Ability to manage competing priorities and stay organized.

Responsibilities

• Organize and upload content attributes to CMS and syndication platforms; ensure updates publish live.
• Diagnose issues and resolve failures to keep content live across retailers.
• Build relationships with team members and internal partners to support services.
• Act as CMS & Syndication SME to meet client needs and commitments.
• Complete required trainings and learn new tools and processes as needed.
• Perform other duties as assigned.

Skills

Content management

Project management

Communication

Detail-oriented

Prioritization

Education

Bachelor’s degree or equivalent

Tools

CMS platforms

Syndication platforms

Job description

The Digital Content Specialist (DCS) reports to the Digital Content Manager. This role provides support to the digital content manager and works collaboratively with the digital content analysts, focusing on content management and syndication needs. The DCS will be tasked with capturing, organizing, and uploading client content to various syndication platforms. In addition, they will also perform troubleshooting when content publication breaks down between retailers and the syndication provider. The DCS will be the subject matter expert on Acosta’s syndication process and will be required to become certified users of key Content Management and Syndication platforms. These specialists must also become content experts across each retailer that the team supports, understanding the nuanced specifications for each content attribute. One other area of expertise will be on content form and function for all components, inclusive of photography, video, copywriting, and graphics. Finally, this role will perform other administrative duties, as required.

Responsibilities

• Supports the content management and syndication process: organizing and uploading all content attributes and files to the content management and syndication platform. Must ensure that all content updates are published and live on each retailer’s site.
• Trouble shooting and error resolution: Diagnose and track down any functional, systematic, or process issues to a root or functional cause, and delivering the solution necessary to ensure any failed content is live.
• Develop and maintain effective working relationships with team members and internal partners to establish a collaborative and dynamic approach to our services.
• Act as a CM&S SME to influence and support solutions that help us in meeting client needs, with the goal of ensuring business commitments and objectives are met.
• Training and development, as needed, to learn new tools, systems, and processes in support of job duties. This includes all Acosta mandated training courses.
• Other duties as assigned.

Qualifications

Minimum Education and Work Experience:

• Bachelor’s degree or equivalent work experience in industry name required,

Knowledge, Skills, and Abilities:

• Familiar with managing retailer enterprise systems and operating web-based software programs.
• Familiar with basic ecommerce practices and terminology.
• Strong coordination and project management skills.
• Strong business communication and interpersonal skills with internal workgroups.
• Skilled at managing competing priorities.
• Highly organized and detail oriented.

Physical Requirements

• Seeing
• Listening
• Ability to Travel

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Information

• Job Category: Marketing
• Position Type: Full time
• Business Unit: Corporate
• Salary Range: $37000.00 - $46800.00
• Company: Acosta Employee Holdco LLC
• Req ID: 38372