Digital Content Prep Specialist

Ancestry; Draper, Northern (UT, KY); Hybrid; USD 59,887,000 - 74,873,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Hybrid work option

Pay transparency

Job summary

Ancestry is seeking a Content Prep Technician to ensure accurate receipt, processing, tracking, and delivery of physical and digital content across multiple systems and workflows.

The role supports Imaging Operations and requires strong attention to detail, organization, and collaboration in a fast-paced production environment. Location-flexible with hybrid work options and comprehensive benefits.

Qualifications

• Detail-oriented and organized with strong written and verbal communication skills.
• Self-motivated and dependable, able to manage multiple projects and priorities.
• Comfortable working both independently and collaboratively within a team.
• Proficient in Microsoft Excel (intermediate) and familiar with MySQL databases.

Responsibilities

• Receive, inventory, and track incoming physical and digital content and equipment with accuracy and independence.
• Manage and maintain Workfront tickets, including reprocess requests and resolution of internal errors.
• Prepare files and materials for imaging production by staging, organizing, and importing content into proprietary workflow systems.
• Support production performance by monitoring pipelines, troubleshooting system or file issues, and ensuring quality standards.
• Coordinate with project managers to process DIM/RSM drives, tracking imports, locations, and error resolution to completion.
• Handle shipping, receiving, and mailing requests with proper labeling and tracking for partners.
• Prepare and verify digital delivery packages, including documentation, drive transfers, and shipping to archival partners.
• Assist with cross-departmental projects, documentation updates, or process improvements.
• Communicate regularly with leadership and cross-functional teams to ensure smooth handoffs and project alignment.
• Perform other responsibilities as the Content Production Services Manager sees fit.

Skills

Attention to detail

Strong communication

Time management

Excel (intermediate)

MySQL familiarity

Tools

MySQL

Job description

Ancestry is seeking a Content Prep Technician to ensure accurate receipt, processing, tracking, and delivery of physical and digital content across multiple systems and workflows.

The role supports Imaging Operations and requires strong attention to detail, organization, and collaboration in a fast-paced production environment. Location-flexible with hybrid work options and comprehensive benefits.