Digital Content & Experience Coordinator

Michael Kors; United States; Hybrid; USD 65,000 - 70,000; Full time

Job summary

Michael Kors is seeking an execution-focused professional to drive hands-on site content and e-commerce operations. You will manage accurate homepage updates, promotions, and content calendars, working closely with Site Merchandising and Web Production to move briefs from briefing through launch.

The role emphasizes QA, documentation, and process adherence in a fast-paced digital environment, with three days per week in the NYC office.

Qualifications

• 1+ years of experience in e-commerce, digital content, site operations, project coordination, or a retail-related field.
• Exceptional attention to detail and a strong commitment to accuracy.
• Ability to manage repetitive, high-volume executional work while consistently meeting deadlines.
• Strong organizational, communication, and follow-through skills.
• Ability to follow established processes, incorporate feedback, and escalated issues appropriately.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Ability to work in the New York City office three days per week.

Responsibilities

• Execute approved digital content strategies across the Michael Kors and Michael Kors Outlet North America websites.
• Support the day-to-day execution of homepage updates, landing pages, navigation, promotions, seasonal campaigns, sale events, and other site content.
• Own the on-site execution of the Michael Kors Outlet promotional calendar, ensuring promotional messaging, creative, links, timing, and site placements are accurate.
• Translate approved strategies and direction into clear briefs, linking documents, tickets, trackers, and executional deliverables.
• Coordinate with Site Merchandising, Web Production, and other cross-functional partners to move content from briefing through launch.
• Perform detailed quality assurance before and after launches, identifying and escalating content, linking, messaging, and functionality issues.
• Maintain accurate content calendars, project trackers, process documentation, and other team resources.
• Support the execution of updates within third-party tools and platforms based on strategies and requirements established by the Digital Content & Experience Manager.
• Complete daily site walkthroughs and support ongoing site maintenance across Michael Kors and Michael Kors Outlet.
• Assist with gathering materials and performance data for seasonal recaps and leadership reviews.

Skills

Content execution

Project coordination

Quality assurance

Site operations

MS Office

Tools

Salesforce Commerce Cloud

Dynamic Yield

Contentsquare

Monday.com

Jira

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Who You Are:

You are highly organized, detail-oriented, and motivated by executing work accurately and efficiently. You are comfortable managing recurring workflows, following established processes, and completing high-volume, deadline-driven work in a fast-paced e-commerce environment.

This is an execution-focused role for someone looking to build a strong foundation in digital content and e-commerce operations. The ideal candidate is comfortable spending the majority of their time focused on hands-on site execution, quality assurance, documentation, and project coordination.

What You’ll Do

• Execute approved digital content strategies across the Michael Kors and Michael Kors Outlet North America websites.
• Support the day-to-day execution of homepage updates, landing pages, navigation, promotions, seasonal campaigns, sale events, and other site content.
• Own the on-site execution of the Michael Kors Outlet promotional calendar, ensuring promotional messaging, creative, links, timing, and site placements are accurate.
• Translate approved strategies and direction into clear briefs, linking documents, tickets, trackers, and executional deliverables.
• Coordinate with Site Merchandising, Web Production, and other cross-functional partners to move content from briefing through launch.
• Perform detailed quality assurance before and after launches, identifying and escalating content, linking, messaging, and functionality issues.
• Maintain accurate content calendars, project trackers, process documentation, and other team resources.
• Support the execution of updates within third-party tools and platforms based on strategies and requirements established by the Digital Content & Experience Manager.
• Complete daily site walkthroughs and support ongoing site maintenance across Michael Kors and Michael Kors Outlet.
• Assist with gathering materials and performance data for seasonal recaps and leadership reviews.

You’ll Need to Have

• 1+ years of experience in e-commerce, digital content, site operations, project coordination, or a retail-related field.
• Exceptional attention to detail and a strong commitment to accuracy.
• Ability to manage repetitive, high-volume executional work while consistently meeting deadlines.
• Strong organizational, communication, and follow-through skills.
• Ability to follow established processes, incorporate feedback, and escalated issues appropriately.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Ability to work in the New York City office three days per week.

We’d Love to See:

• Experience with content-management, project-management, personalization, analytics, or e-commerce platforms.
• Familiarity with Salesforce Commerce Cloud, Dynamic Yield, Contentsquare, Monday.com, Jira, or similar tools.
• Working knowledge of French and/or Spanish.

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

65,000.00 - 70,000.00 USD