Digital Content Editor

SupportFinity™; Washington (Washington County); On-site; USD 70,000 - 100,000; Full time

Job summary

KeenLogic is hiring a Digital Content Editor for the CAO to support the HouseNet intranet and related digital projects. You will create and refine content, collaborate with product teams, designers, and subject matter experts, and ensure accessibility and clarity for Members of Congress and staff.

The role requires CMS experience (Drupal/WordPress/Joomla/SharePoint), Agile practices, and strong writing skills.

Qualifications

• Bachelor’s degree plus 3+ years of relevant experience in digital content or web editing.
• Experience with enterprise CMS (Drupal, WordPress, Joomla, or SharePoint).
• Experience collaborating with cross-functional teams (developers, designers, stakeholders).
• Familiarity with Agile/Scrum and project management tools (Jira, ClickUp).
• Strong written and verbal communication skills; proficient with MS Office 365 (Teams, SharePoint).

Responsibilities

• Draft, edit, and maintain content for the House Intranet (HouseNet) and related digital platforms.
• Collaborate with product teams, communications staff, and subject matter experts to develop user-friendly content.
• Participate in Agile development teams supporting intranet and digital service portals.
• Ensure content follows established style guidelines and service standards.
• Track assignments and deliverables using project management tools such as ClickUp.
• Support digital initiatives and special projects related to CAO customer experience improvements.

Skills

Content editing

Written communication

Cross-functional teamwork

Project management

Education

Bachelor’s degree

Tools

Drupal

WordPress

Joomla

SharePoint

ClickUp

Jira

Job description

Position Overview

KeenLogic is seeking a Digital Content Editor to support the Customer Experience Center (CEC) within the Office of the Chief Administrative Officer (CAO). This role supports enterprise digital initiatives, including content creation, editing, and management for the House Intranet (HouseNet) and related CAO customer experience projects. The Digital Content Editor will work closely with product managers, developers, designers, and subject matter experts to ensure digital content is clear, accurate, and accessible for Members of Congress and House staff.

Location

Washington, DC (Onsite)

Key Responsibilities

• Draft, edit, and maintain content for the House Intranet (HouseNet) and related digital platforms
• Collaborate with product teams, communications staff, and subject matter experts to develop user-friendly content
• Participate in Agile development teams supporting intranet and digital service portals
• Ensure content follows established style guidelines and service standards
• Track assignments and deliverables using project management tools such as ClickUp
• Support digital initiatives and special projects related to CAO customer experience improvements

Minimum Qualifications

• Bachelor’s degree plus 3+ years of relevant experience, or 4–5 years of professional experience in digital content, web editing, or web content management
• Experience with enterprise Content Management Systems (CMS) such as Drupal, WordPress, Joomla, or SharePoint
• Experience working with cross-functional teams including developers, designers, and stakeholders
• Familiarity with Agile/Scrum environments and project management tools (Jira, ClickUp, or similar)
• Strong written and verbal communication skills
• Proficiency with Microsoft Office 365, including Teams and SharePoint

Experience supporting enterprise intranet or digital service platforms.

Preferred Skills

• Experience with web design, UX/UI, or information architecture