Digital Content & Customer Engagement Manager

LANXESS Deutschland GmbH; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Global bonus program

Retirement plans

Health programs

Life insurance

Flexible working arrangements

Job summary

LANXESS Deutschland GmbH in Pittsburgh seeks a Communications professional to develop and execute customer-focused content across the Americas. You will partner with business units to uncover customer stories and successes, and activate them through on-brand content across owned and social channels.

The role covers editorial planning, regional social media activation, digital content coordination, and performance reporting while ensuring alignment with LANXESS brand standards.

Qualifications

• Bachelor's degree required in a closely related field.
• 3–5 years of relevant experience.
• Ability to develop clear, on-brand written, visual, and multimedia content for digital, social, and owned channels.
• Partner with business units and commercial teams to identify customer stories, product/application successes, and market-relevant topics.
• Manage regional social media activation, including content calendars, publishing coordination, audience targeting, and performance monitoring.
• Develop clear internal communications content to explain business priorities and organizational updates.

Responsibilities

• Develops and executes customer-focused communications and digital content supporting the customer journey across the Americas.
• Partners with business units and commercial teams to identify stories, successes, and topics; activates them across channels.
• Manages editorial planning, regional social media activation, and performance reporting; aligns with LANXESS brand standards.
• Contributes to internal communications translating priorities and achievements for employees.
• Handles competing requests by coordinating input from stakeholders and adapting stories for various touchpoints.

Skills

Content development

Social media management

Internal communications

Analytics

Stakeholder collaboration

Hybrid work

Education

Bachelor's degree in Communications, Marketing, Journalism, Business Administration or related field

Job description

Requisition IDid
LocationPittsburgh
Business Unit/Group FunctionCommunication
Work ArrangementPartially remote
Level of ExperienceIntermediate
Employee TypeRegular
Salary GradeNMG 06 Nat Avg

Job Highlights

• Develops and executes customer-focused communications and digital content that support the customer journey across the Americas. The role partners with business units and commercial teams to identify customer stories, product and application successes, trade show opportunities, and market-relevant topics, then activates them through clear, on-brand content across owned and social channels.
• Supports proactive communication by turning business priorities into measurable content programs that strengthen customer engagement, improve regional visibility, and support business growth. The role manages editorial planning, regional social media activation, digital content coordination, and performance reporting, while aligning local execution with LANXESS brand and messaging standards.
• Contributes to internal communications activities, helping translate business priorities, achievements, and organizational updates into clear and engaging employee communications.
• Ability to manage competing requests, coordinate input from commercial and communications stakeholders, and decide how best to adapt stories for social media, web, owned channels, trade shows, and other customer-facing touchpoints.
• The position requires creativity, strong project management, and data-informed decision-making to improve reach, engagement, content quality, and customer relevance while escalating sensitive, reputational, or media-related topics to the Strategic Communications Manager.

Experience / Skills

• Bachelor's Degree in Communications, Marketing, Journalism, Business Administration or a closely related field.
• 3-5 years of relevant experience.
• Ability to develop clear, on-brand written, visual, and multimedia content for digital, social, and owned channels.
• Partner with business units and commercial teams to identify customer stories, product/application successes, trade show opportunities, and market-relevant topics.
• Manage regional social media activation, including content calendars, publishing coordination, audience targeting, employee advocacy support, and performance monitoring.
• Develop clear and engaging internal communications content that helps employees understand business priorities, organizational updates, and company achievements.
• Ability to use content, social media, and customer journey analytics to evaluate performance and recommend improvements.
• This is a HYBRID role with an on-site presence required in the Pittsburgh, Pennsylvania office at a minimum of 3-4 days per week every week.

Who we are

LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.

Be part of it!

What we offer

• Compensation We offer competitive compensation packages, inclusive of a global bonus program.
• Comprehensive Benefits We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
• DiversityLANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.

We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join the LANXESS team!