Digital Content & Customer Engagement Manager

LANXESS; Pittsburgh (Allegheny County); Hybrid; USD 71,000 - 87,000; Full time

Benefits offered by this job

Global bonus program

Competitive compensation

Flexible work arrangements

Professional development

Diversity & inclusion

Job summary

LANXESS is seeking a communications professional to develop customer-focused content and digital storytelling across the Americas, partnering with business units to identify stories, successes, and opportunities and to activate them on owned and social channels.

The role is hybrid with on-site presence in Pittsburgh at a minimum 3–4 days per week, coordinating editorial planning, social media activation, internal communications, and performance reporting to strengthen customer engagement and

Qualifications

• Bachelor’s degree in Communications, Marketing, Journalism, Business Administration, or related field.
• 3–5 years of relevant experience.
• Ability to develop on-brand written, visual, and multimedia content for digital, social, and owned channels.
• Partner with business units and commercial teams to identify customer stories, product/app successes, and market topics.
• Manage regional social media activation, calendars, publishing coordination, audience targeting, and monitoring.
• Develop internal communications content that explains priorities, updates, and achievements.
• Use content, social media, and analytics to evaluate performance and suggest improvements.
• Hybrid role with on-site Pittsburgh presence 3–4 days per week.

Responsibilities

• Develops and executes customer-focused communications and digital content across the Americas.
• Partner with business units to identify stories, successes, and trade show opportunities.
• Manage editorial planning, regional social media activation, digital content coordination, and performance reporting.
• Translate business priorities into internal employee communications.
• Coordinate input from stakeholders and adapt stories for social media, web, owned channels, and events.
• Escalate sensitive or reputational topics to the Strategic Communications Manager.

Skills

Content development

Social media management

Internal communications

Analytics & measurement

Project management

Written communication

Stakeholder collaboration

Education

Bachelor's Degree in Communications, Marketing, Journalism, Business Administration or related field

Job description

Develops and executes customer-focused communications and digital content that support the customer journey across the Americas. The role partners with business units and commercial teams to identify customer stories, product and application successes, trade show opportunities, and market-relevant topics, then activates them through clear, on-brand content across owned and social channels.

• Develops and executes customer-focused communications and digital content that support the customer journey across the Americas. The role partners with business units and commercial teams to identify customer stories, product and application successes, trade show opportunities, and market-relevant topics, then activates them through clear, on-brand content across owned and social channels.
• Supports proactive communication by turning business priorities into measurable content programs that strengthen customer engagement, improve regional visibility, and support business growth. The role manages editorial planning, regional social media activation, digital content coordination, and performance reporting, while aligning local execution with LANXESS brand and messaging standards.
• Contributes to internal communications activities, helping translate business priorities, achievements, and organizational updates into clear and engaging employee communications.
• Ability to manage competing requests, coordinate input from commercial and communications stakeholders, and decide how best to adapt stories for social media, web, owned channels, trade shows, and other customer-facing touchpoints.
• The position requires creativity, strong project management, and data-informed decision-making to improve reach, engagement, content quality, and customer relevance while escalating sensitive, reputational, or media-related topics to the Strategic Communications Manager.

Job Highlights

• Develops and executes customer-focused communications and digital content that support the customer journey across the Americas. The role partners with business units and commercial teams to identify customer stories, product and application successes, trade show opportunities, and market-relevant topics, then activates them through clear, on-brand content across owned and social channels.
• Supports proactive communication by turning business priorities into measurable content programs that strengthen customer engagement, improve regional visibility, and support business growth. The role manages editorial planning, regional social media activation, digital content coordination, and performance reporting, while aligning local execution with LANXESS brand and messaging standards.
• Contributes to internal communications activities, helping translate business priorities, achievements, and organizational updates into clear and engaging employee communications.
• Ability to manage competing requests, coordinate input from commercial and communications stakeholders, and decide how best to adapt stories for social media, web, owned channels, trade shows, and other customer-facing touchpoints.
• The position requires creativity, strong project management, and data-informed decision-making to improve reach, engagement, content quality, and customer relevance while escalating sensitive, reputational, or media-related topics to the Strategic Communications Manager.

Experience / Skills

• Bachelor's Degree in Communications, Marketing, Journalism, Business Administration or a closely related field.
• 3-5 years of relevant experience.
• Ability to develop clear, on-brand written, visual, and multimedia content for digital, social, and owned channels.
• Partner with business units and commercial teams to identify customer stories, product/application successes, trade show opportunities, and market-relevant topics.
• Manage regional social media activation, including content calendars, publishing coordination, audience targeting, employee advocacy support, and performance monitoring.
• Develop clear and engaging internal communications content that helps employees understand business priorities, organizational updates, and company achievements.
• Ability to use content, social media, and customer journey analytics to evaluate performance and recommend improvements.
• This is a HYBRID role with an on-site presence required in the Pittsburgh, Pennsylvania office at a minimum of 3-4 days per week every week.

Location Pittsburgh

Employee Type Regular

Who We Are

LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.

Be part of it!

What We Offer

• Compensation We offer competitive compensation packages, inclusive of a global bonus program. The established starting salary for this position, in this location, is $78,900. Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.
• Comprehensive Benefits We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
• Diversity LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.

We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join the LANXESS team!