Digital Consumer Experience Strategy & Research Lead

Sanofi; Morristown (NJ); On-site; USD 150,000 - 210,000; Full time

Job summary

Sanofi in Morristown, NJ is seeking a Digital Consumer Experience Strategy & Research Lead to drive end-to-end CX strategy across digital products and services. You will translate research insights into plans, frameworks, and measurable outcomes while coordinating with global functions.

This role requires 7+ years of CX/UX leadership, strong stakeholder management, and a track record of delivering customer-centric experiences in a large enterprise.

Qualifications

• Bachelor's degree or equivalent in Design, HCI, MBA or related field; Master’s degree preferred.
• 7 years hands-on CX/UX strategist experience in a large global enterprise, agency, consulting or Start-up/scale-up.
• Solid understanding of how to create, measure and refine consumer experience strategy from user research and data.
• Strong and effective user’s point of view inside the organization.
• English communication skills at a professional level; pharma/health tech exposure a plus.

Responsibilities

• Deliver experience strategy across digital products and services; define plans, principles, based on research and measurement frameworks.
• Ensure CX Strategy milestones are met; mitigate risk and maximize process efficiency; document and share strategy across Sanofi products and digital solutions.
• Reallocate resources to deliver priorities under tight deadlines; lead a team of CX Strategy employees and contractors.
• Mentor and empower the team to stay informed of industry changes and continuous CX growth.
• Embody excellence in consumer experience and influence product and service strategy direction.

Skills

CX Strategy

User Research

Stakeholder Management

Digital Product Management

Strategic Planning

Communication

Global Experience

Data-Driven Decision Making

Education

Bachelor's degree / related field

Master’s degree a plus

Job description

Job Title: Digital Consumer Experience Strategy & Research Lead

• Grade: L3
• Location: Morristown, NJ

About The Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives.

Main Responsibilities

You are a holistic, systems thinker who enjoys helping teams tackle the real issues, not just symptoms, which often involves expanding the team's view of the problem by connecting the dots -- what's causing it upstream, what consequences solutions might have downstream, and what actually motivates the people involved.

• Deliver experience strategy across digital products and services for the organization: define plans, principles, based on research and insights and measurement frameworks
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
• Reallocate resources appropriately to deliver on priorities under tight deadlines; possible for leading a team of CX Strategy employees and contractors
• Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
• Embody excellence in consumer experience at all levels and influence product and service strategy direction

• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
• Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

About You

Basic Qualifications

• Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master’s degree in relevant field a plus
• 7 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital products or software design.
• Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data
• Embody a strong and effective user’s point of view inside the organization.
• Familiarity with pharma/health technology is a plus
• English communication skills on a professional level (verbal and written) for candidates out of USA

Knowledge, Skills & Abilities

• Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.
• Strong communication and presentation skills to convey recommendations efficiently
• Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.
• Strong business acumen, with ability to understand value generation and business modelling
• Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners
• CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measures of efficacy.
• International experience, with understanding of cultural sensitives as the role is global
• High EQ to manage different stakeholders within the organisation and understand how to bring them along.

Desired Traits

• You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
• Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details
• Comfortable with change and ambiguity: you are naturally confident in a shifting world.
• You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation
• You have an intellectual curiosity that inspires others around you
• Culturally curious, you are willing to work in an international environment

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Make your work count by supporting a company that brings life-changing treatments to millions and is committed to doing right by patients, communities, and the planet.
• Drive Progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.