Digital Communications Manager

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

The City of New York seeks a Digital Communications Manager to execute the agency’s digital strategy. You will maintain the online presence, develop engaging content, and ensure effective public communication across social media, email, and web platforms.

This role is within the Chief of Staff team with supervision from the Assistant Director of Creative Communications. Responsibilities include creating digital content, maintaining calendars, analytics reporting, and managing online forms and

Qualifications

• A Baccalaureate degree with 24 credits in English, journalism or public relations and five years of full-time paid experience in PR, journalism or advertising; two years in a supervisory or consultative capacity.
• Alternative: education/experience equivalent to item 1; graduate study may replace up to one year; must have at least two years supervisory/administrative PR/journalism/advertising experience.

Responsibilities

• Develop digital content for CCHR’s platforms including social media, email campaigns, newsletters and the website.
• Monitor digital trends and explore new content concepts to enhance engagement.
• Maintain content calendar and assist with dissemination of posts, newsletters and announcements.
• Provide ongoing maintenance of social media channels, email lists and website with timely updates and accuracy.
• Create and update monthly analytics reports on social media, email campaigns and web traffic with insights and recommendations.
• Develop and manage online forms for surveys, event registrations and other agency needs.
• Collaborate with communications team to edit, organize and archive digital assets such as images and videos.
• Upload/manage audio/video content on YouTube, Spotify and agency site.
• Participate in staff discussions and strategic planning to align digital efforts with the agency’s mission.

Education

Baccalaureate degree with 24 credits in English, journalism or public relations, plus five years of full-time paid experience in public relations, journalism or advertising, including two years in administrative supervisory or consultative capacity

Combination of education and/or experience equivalent to item 1; graduate study may substitute for up to one year; at least two years supervisory/administrative experience in PR/journalism/advertising

Job description

• Job Category: Communications & Intergovernmental Affairs
• Salary Band: $80,000 to $90,000
• Compensation: USD 80,000 - USD 90,000

Job Description

***TO BE CONSIDERED FOR THIS POSITION CANDIDATES MUST BE PERMANENT IN THE TITLE OF ADMINISTRATIVE PUBLIC INFORMATION SPECIALIST OR BE REACHABLE ON EXAM # 5006. ALL OTHER CANDIDATES WILL NOT BE CONSIDERED***.

The New York City Commission on Human Rights (CCHR) works every day to implement the city’s Human Rights Law through enforcement, education, and outreach. The Commission seeks to address historic and contemporary inequities to cultivate a city where everyone can live, work, and thrive free from discrimination.

Through training, education, and policy initiatives, the Commission aims to root out discrimination. The Commission proactively identifies patterns of discrimination through testing employers, housing providers, and providers of public accommodation. The Commission also uses investigations, litigation, and other enforcement tools to address allegations of discrimination.

The Commission is seeking a Digital Communications Manager to help execute the agency’s day-to-day and long-term digital strategy. The specialist will help maintain CCHR’s online presence, develop engaging content, and ensure effective communication with the public through social media, email, and web platforms. This role is part of the Chief of Staff team with day-to-day supervision from the Assistant Director of Creative Communications.

Job Duties

• Develop digital content for CCHR’s platforms, including social media, email campaigns, newsletters, and the website.
• Monitor digital trends and explore new content concepts to enhance engagement.
• Maintain the content calendar and assist with the dissemination of social media posts, email newsletters, and announcements.
• Provide ongoing maintenance of CCHR’s social media channels, email lists, and website, ensuring timely updates and accuracy.
• Create and update a monthly analytics report covering social media, email campaigns, and web traffic, offering insights and recommendations for improvement.
• Develop and manage online forms for surveys, event registrations, and other agency needs.
• Collaborate with the communications team to edit, organize, and archive digital assets, including images and videos.
• Upload and manage audio and video content, such as podcast episodes, webinars, and public service announcements, on YouTube, Spotify, and/or the agency’s website.
• Actively participate in staff discussions and strategic planning meetings to align digital efforts with the agency’s mission.

ADMINISTRATIVE PUBLIC INFORMAT - 1003E

Qualifications

1. 1. A Baccalaureate degree from an accredited college with 24 credits in English, journalism or public relations, plus five (5) years of full-time paid experience in public relations, journalism or advertising, including two (2) years in an administrative, supervisory or consultative capacity; or
2. 2. A combination of education and/or experience which is equivalent to "1" above. Graduate study in English, journalism, or public relations may be substituted for up to one year of required experience. However, all candidates must have at least two (2) years of administrative, supervisory, or consultative experience in public relations, journalism or advertising.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.