Digital Communications Manager

City of New York; Manhattan (KS); On-site; USD 90,000 - 120,000; Full time

Job summary

The City of New York’s Commission on Human Rights seeks a Digital Communications Manager to lead day-to-day and long-term digital strategies. You will maintain the agency’s online presence, craft engaging content, and ensure effective public communication via social media, email campaigns, and the website.

You will work within the Chief of Staff team under the Assistant Director of Creative Communications to strengthen outreach, monitor trends, and deliver analytics-driven improvements across

Qualifications

• Bachelor's degree with 24 credits in English, journalism or public relations and five years of full-time paid experience in the field, including two years in supervisory or consultative capacity.
• Graduate study may substitute for up to one year of required experience, but at least two years must be administrative, supervisory, or consultative in PR/journalism/advertising.

Responsibilities

• Develop digital content for CCHR’s platforms, including social media, email campaigns, newsletters and the website.
• Monitor digital trends and explore new content concepts to enhance engagement.
• Maintain content calendar and assist with dissemination of social posts, emails, and announcements.
• Provide ongoing maintenance of social channels, email lists, and website with timely updates and accuracy.
• Create monthly analytics reports with insights and recommendations.
• Develop and manage online forms for surveys, events, and other needs.
• Collaborate with communications team to edit, organize and archive digital assets including images and videos.
• Upload and manage audio/video content on YouTube, Spotify, and the agency site.
• Participate in staff discussions to align digital efforts with the agency’s mission.

Skills

Digital communications

Writing & editing

Social media

Email marketing

Web analytics

Graphic design

Video editing

Project management

Human rights

Discretion

Education

Baccalaureate degree in English/ journalism / public relations

Job description

***TO BE CONSIDERED FOR THIS POSITION CANDIDATES MUST BE PERMANENT IN THE TITLE OF ADMINISTRATIVE PUBLIC INFORMATION SPECIALIST OR BE REACHABLE ON EXAM # 5006. ALL OTHER CANDIDATES WILL NOT BE CONSIDERED***.

The New York City Commission on Human Rights (CCHR) works every day to implement the city’s Human Rights Law through enforcement, education, and outreach. The Commission seeks to address historic and contemporary inequities to cultivate a city where everyone can live, work, and thrive free from discrimination.

Through training, education, and policy initiatives, the Commission aims to root out discrimination. The Commission proactively identifies patterns of discrimination through testing employers, housing providers, and providers of public accommodation. The Commission also uses investigations, litigation, and other enforcement tools to address allegations of discrimination.

The Commission is seeking a Digital Communications Manager to help execute the agency’s day-to-day and long-term digital strategy. The specialist will help maintain CCHR’s online presence, develop engaging content, and ensure effective communication with the public through social media, email, and web platforms. This role is part of the Chief of Staff team with day-to-day supervision from the Assistant Director of Creative Communications.

Job Duties

• Develop digital content for CCHR’s platforms, including social media, email campaigns, newsletters, and the website.
• Monitor digital trends and explore new content concepts to enhance engagement.
• Maintain the content calendar and assist with the dissemination of social media posts, email newsletters, and announcements.
• Provide ongoing maintenance of CCHR’s social media channels, email lists, and website, ensuring timely updates and accuracy.
• Create and update a monthly analytics report covering social media, email campaigns, and web traffic, offering insights and recommendations for improvement.
• Develop and manage online forms for surveys, event registrations, and other agency needs.
• Collaborate with the communications team to edit, organize, and archive digital assets, including images and videos.
• Upload and manage audio and video content, such as podcast episodes, webinars, and public service announcements, on YouTube, Spotify, and/or the agency’s website.
• Actively participate in staff discussions and strategic planning meetings to align digital efforts with the agency’s mission.

ADMINISTRATIVE PUBLIC INFORMAT - 1003E

Minimum Qualifications

1. A Baccalaureate degree from an accredited college with 24 credits in English, journalism or public relations, plus five (5) years of full-time paid experience in public relations, journalism or advertising, including two (2) years in an administrative, supervisory or consultative capacity; or 2. A combination of education and/or experience which is equivalent to "1" above. Graduate study in English, journalism, or public relations may be substituted for up to one year of required experience. However, all candidates must have at least two (2) years of administrative, supervisory, or consultative experience in public relations, journalism or advertising.

Preferred Skills

• Experience in digital communications, content creation, or social media management.
• Strong writing, editing, and proofreading skills with an eye for detail.
• Proficiency in social media platforms (Twitter, Instagram, Facebook, LinkedIn, YouTube) and content management systems.
• Familiarity with email marketing platforms such as Mailchimp or Constant Contact.
• Knowledge of web analytics tools (Google Analytics, social media insights, etc.) to measure performance and guide strategy.
• Experience with basic graphic design and video editing tools (Canva, Adobe Suite, or similar) is a plus.
• Ability to manage multiple projects, meet deadlines, and collaborate effectively with a team.
• Passion for human rights, social justice, and equity.
• Discretion in handling sensitive and confidential matters.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.