Digital Channels Product Analyst

First National Bank of Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Job summary

First National Bank of Pennsylvania is seeking a Digital Channels Product Analyst to support the eStore Common App and its integrations. You will lead QA, UAT, and release validation, coordinating with business stakeholders, developers, and vendors to ensure a stable digital account opening experience.

The role focuses on analyzing product performance, developing enhancements, and ensuring regulatory compliance across online and mobile banking experiences, with a customer-centric mindset and a

Qualifications

• BA or BS required.
• 3+ years of related experience.
• Strong project management and communication skills.
• Knowledge of digital channels, payments, banking practices and regulatory compliance.
• Ability to analyze digital experiences and partner with cross-functional teams.

Responsibilities

• Supports Product Managers in design, development, and promotion of digital experiences for assigned areas.
• Performs basic analysis of digital experience, market trends, and third-party requirements.
• Assists in increasing penetration and usage of digital channels to attract new customers and retain existing clients.
• Assists in vendor evaluation and contract administration for digital products and services.
• Executes quality assessments and supports risk management and compliance needs.
• Assists in developing training materials for frontline staff and providing training as needed.
• Maintains business reporting capabilities and coordinates reporting for performance improvements.
• Participates in testing and defect remediation for digital solutions.
• Assists with documenting complex solutions including data mapping and roadmap creation.

Skills

Project management

Communication

Organizational skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Experience in similar role

Digital channels knowledge

Education

BA/BS

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

The eStore Common App Product Analyst is responsible for supporting the successful delivery, testing, and ongoing operation of the eStore Common App and its related integrations. This role serves as a key execution resource, leading QA, UAT, and CIT testing activities; coordinating release validation; documenting and tracking defects; and ensuring enhancements, system updates, and new product implementations function as intended. The analyst partners closely with business stakeholders, developers, vendors, and cross-functional teams to identify issues, improve user experiences, support production releases, and manage day-to-day operational requests. Through detailed analysis, testing, and issue resolution, this role helps ensure a stable, compliant, and customer-focused digital account opening experience while supporting the continued growth and enhancement of the eStore Common App platform.

Position Title

Digital Channels Product Analyst

Business Unit

Retail Operations

Reports to

Varies by Assignment

Position Overview

Position is responsible for supporting the development and implementation of digital solutions for FNB including assisting with the management of assigned services which may include online account onboarding and opening, online and mobile account access platforms, card and payment services, or other related areas. Participates in all aspects of product management including analyzing existing product performance and developing and improving our product offerings to meet market demand while enhancing our competitive advantage and profitability.

Primary Responsibilities

• Supports Product Managers in the selection, design, development, and promotion of digital experiences for assigned areas of responsibility.
• Completes basic analysis of digital experience, market trends, and third-party requirements as necessary, in support of the development of new and existing digital experiences. May help in the development of a business case, business plan, and roll-out of experiences.
• Assists in efforts to increase the penetration and usage of digital channels to attract new customers and retain existing clients.
• Helps to locate and evaluate new vendors, including assisting in the negotiation and administration of contracts for the provision of products and services to support the organization’s digital strategy.
• Executes customer-focused quality assessments and improvement processes. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
• Assists with the development of appropriate training materials for front line staff to ensure adequate product knowledge for client sales and support. Includes performing training as needed.
• Assists with maintaining business reporting capabilities. Monitors business results of recently introduced or existing digital experiences, coordinates reporting, and may recommend modifications to improve results.
• Plays a key role in testing and defect remediation for assigned digital solutions.
• Will be required to assist with identification and documentation of complex solutions including system data mapping and assisting with plan and roadmap creation.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

3

Skills Required to Perform the Primary Responsibilities of this Position

• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• MS PowerPoint - Intermediate Level
• Experience in a similar position
• In-depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.