Digital Campaign Ops Lead (Hybrid)

Jobtailor; Cockeysville (MD); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Jobtailor in the United States is seeking a dedicated Digital Coordinator to support end-to-end advertising campaigns and coordinate with sales, fulfillment, and digital media teams. You will manage orders, resolve inquiries, and ensure SLA benchmarks are met.

The role requires 2+ years in a digital coordinator or similar role, strong organizational and communication skills, and the ability to thrive in a hybrid work setting with cross-channel campaigns across Google Ads, Yahoo DSP, and more.

Qualifications

• 2+ years in a digital coordinator or similar role.
• Strong organizational and project management skills.
• Attention to detail and a sense of urgency.
• Ability to work independently and as part of a team in a fast-paced, hybrid environment.
• Ability to adapt to an increased workload when others are out-of-office.
• Proactive, solutions-oriented, and coachable professional.
• Excellent written and verbal communication skills.
• Strong listening skills and empathy.
• Ability to relate to clients effectively.
• Problem-solving skills.
• Ability to maintain composure in stressful situations and diffuse customer service issues.

Responsibilities

• Support internal and external clients throughout the lifecycle of advertising campaigns.
• Communicate with sales teams regarding orders for fulfillment.
• Streamline communication across US and offshore digital media teams.
• Handle and resolve customer inquiries accurately.
• Act as liaison between customers and internal fulfillment teams or third-party providers/vendors.
• Resolve issues appropriately and elevate to management when needed.
• Communicate confidently with internal and external stakeholders in person and remotely.
• Traffic and maintain new and modified campaign orders across digital media channels.
• Audit, traffic, and assign orders and performance questions to appropriate digital media team members.
• Provide direction for order fulfillment, including identifying issues and required assets.
• Coordinate with internal teams to meet SLA benchmarks and deadlines.
• Fulfill products as ordered and support them throughout their lifecycle.
• Adapt to changing systems and evolving product mix.
• Conduct weekly pacing checks and proactive management tasks.
• Resolve stakeholder issues through the Digital Sales Operations Help Desk.
• Assist with cross-training exercises and special projects.
• Support campaigns across Google Ads, YouTube, Facebook, email marketing, programmatic, and other channels.

Skills

Project management

Organizational skills

Communication skills

Problem solving

Customer service

Teamwork

Attention to detail

Adaptability

Empathy

Tools

Google Ads

Yahoo DSP

Facebook Ads Manager

Email marketing platforms

JIRA

MS Office

Job description

Jobtailor in the United States is seeking a dedicated Digital Coordinator to support end-to-end advertising campaigns and coordinate with sales, fulfillment, and digital media teams. You will manage orders, resolve inquiries, and ensure SLA benchmarks are met.

The role requires 2+ years in a digital coordinator or similar role, strong organizational and communication skills, and the ability to thrive in a hybrid work setting with cross-channel campaigns across Google Ads, Yahoo DSP, and more.