Digital Branch Customer Care Representative

Eagle Bancorp, Inc.; Bethesda (MD); Hybrid; USD 32,015 - 46,066; Full time

Benefits offered by this job

Hybrid work arrangement

401(k) matching up to 4%

Healthcare premium sharing

Wellness discounts

Job summary

Eagle Bancorp, Inc. is looking for a Digital Branch Customer Care Representative based in Bethesda, MD, to provide high-quality support across digital accounts and mobile banking products. This role emphasizes clear communication and timely resolutions to ensure a seamless customer experience.

The ideal candidate will have a high school diploma and 2 years of experience in call center or branch operations, with knowledge of banking products. The position offers a hybrid work model, requiring four days in the office.

Qualifications

• 2 years of inbound and outbound call center experience or branch operations.
• Proficient knowledge of electronic banking products and services.
• Solid understanding of computers and browser functionalities.

Responsibilities

• Deliver prompt support to Digital Branch customers across digital accounts.
• Provide high-quality customer service through clear communication.
• Resolve customer inquiries in a timely manner to enhance satisfaction.

Skills

Customer service skills

Problem-solving skills

Knowledge of banking products

Ability to work independently

Education

H.S. Diploma or GED

Tools

MS Office

MANTL online account opening

FIS D1Flex online banking

Job description

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $23.24 to $33.44.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Bethesda, MD office four days per week.

Responsibilities

The Digital Branch Customer Care Representative delivers prompt, accurate support to Digital Branch customers across digital accounts, mobile banking, and related products and services. This role consistently provides high-quality customer service by prioritizing clear communication, timely resolution, and a seamless customer experiences, reinforcing customer satisfaction, loyalty, and retention.

Qualifications

Requirements:

• H.S. Diploma or General Education Degree (GED) or equivalent
• 2 years of inbound and outbound call center and/or branch operations experience in a financial institution
• Proficient knowledge of banking products, policies, and services particularly related to electronic banking.
• Advanced problem-solving skills.
• Capacity to work independently, be self-motivated and adapt well to change.
• Solid understanding of computers and browser functionalities.
• General knowledge of MS Office.

Preferences:

• Previous experience working with digital branch products and services, with an emphasis in high-volume customer interactions, online account servicing, and digital support
• Previous experience with MANTL online account opening solution
• Previous experience with FIS D1Flex online banking support tool

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.