Digital Banking Specialist II

First Seacoast Bank; Dover (NH); On-site; USD 42,000 - 66,000; Full time

Job summary

First Seacoast Bank in Dover, NH seeks a Digital Banking Specialist II to deliver professional, friendly service via phone, chat, and email. You will resolve general digital banking inquiries, address Debit/ATM card issues, and promote bank products according to customer needs.

You will work closely with teammates and other departments to handle more complex inquiries, contributing to a positive team atmosphere and ensuring quality service standards are met daily.

Qualifications

• Provide professional, courteous service to customers across phone, chat, and email.
• Resolve digital banking inquiries and card issues efficiently and accurately.
• Identify and suggest bank products that fit customer needs.

Responsibilities

• Assist customers with online banking and debit/ATM issues.
• Collaborate with Digital Banking Specialists and other departments to resolve complex issues.
• Maintain high standards of quality customer service.

Skills

Customer service

Digital banking

Debit/ATM card support

Cross-selling

Multichannel communication

Job description

Description

The Digital Banking Specialist II is responsible for providing professional, knowledgeable, courteous, friendly, and efficient service to all customers. Utilize knowledge of the Bank's products and services and system technology platforms to address and resolve general customer inquiries, including Debit/ATM card issues, and other electronic banking functions. Cross sells the Bank's products and services by recognizing what's right for the customer. The Digital Banking Specialist provides support to other Digital Banking Specialists, works closely with team members and other Bank departments to resolve more complex issues and to create and support a positive team-building atmosphere.

Essential Functions

• Demonstrate professional, courteous, and accurate service to Customers via the phone, chat and/or email through effectively addressing inquiries and servicing accounts, while always adhering to Quality Customer Service standards.
• Provide problem resolution to internal and external customers while recognizing when to escape to better difficulty mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand 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