Digital Banking Specialist

Isabella-Bank-; Mount Pleasant (MI); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Isabella Bank in Mount Pleasant, MI is seeking a Digital Banking Specialist to manage day-to-day electronic payments, products, and services. The role requires on-site work with a potential hybrid schedule after training.

You will report to the Digital Banking Manager and support customers via phone, online banking, or email, ensuring accurate processing and documentation of digital banking activities.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 2 years banking experience; digital banking experience preferred.
• Experience with digital products and services is desirable.

Responsibilities

• Maintain knowledge of digital products and services, fees, and disclosures.
• Input and process electronic transaction disputes per Regulation E and NACHA.
• Maintain card portfolios for business and consumer cards, online and mobile banking, and digital platforms.
• Provide direct customer support via phone, online banking, or email.
• Monitor daily operational activities of the Digital Banking Department.
• Identify potential fraud activity and report to the fraud team.
• Troubleshoot digital service issues.
• Assist with digital services documentation including reporting and payments.
• Process and reconcile internal accounts related to digital banking products.
• Perform other duties as assigned.

Skills

Written communication

Verbal communication

Organizational skills

Time management

Problem solving

MS Office

Attention to detail

Customer service

Education

High School Diploma

Associate degree

Tools

Digital banking platforms

Online banking tools

NACHA regulations

Job description

Job Category: Customer Service Operations

• Full-Time
• Hybrid

Locations

Showing 1 location

Operations Center
2750 Three Leaves Dr
Mount Pleasant, MI 48858, USA

Description

Position Title:Digital Banking Specialist

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To:Digital Banking Manager

General Purpose:The Digital Banking Specialist is responsible for the overall day-to-day operational functions of the Bank’s electronic payments, products, and services.

Responsibilities:

• Maintain a high level of knowledge and technical understanding regarding our digital products and services including all features and benefits, fees, and disclosures.
• Input and process all electronic transaction disputes using Regulation E and NACHA regulations.
• Maintain card portfolio for business and consumer cards, online and mobile banking, and all digital payment platforms.
• Provide direct customer support responding to general and technical inquiries via phone, online banking, or email related to digital banking services/systems.
• Monitor the daily operational activities of the Digital Banking Department.
• Maintain diligent awareness of potential fraud activity and report as necessary to the fraud team.
• Troubleshoot technical and operational issues.
• Assist with all digital services documentation including reporting, dispute filing, payments, etc.
• Process and reconcile numerous internal accounts in reference to digital banking products.
• Perform other duties as assigned.

Education/Experience

• High School diploma or equivalent required. Associate degree in business, finance, or related field preferred.
• Minimum of 2 year of banking experience required, digital banking experience preferred.
• Prior experience with digital products and services is preferred.

Skills

• Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels.
• Strong organizational, time management and problem-solving skills.
• Proficiency in Microsoft Office software and other analysis tools.
• Proficient in electronic banking products / services / devices.
• Strong attention to detail.
• Positive and enthusiastic attitude.

Isabella Bank is an AA/EEO employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.