Digital Banking New Accounts Specialist I

Evergreen Administrative Services; Grand Junction (CO); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life and disability coverage

401K plan

Paid holidays and PTO

Job summary

Timberline Bank is seeking a New Accounts Digital Banking Specialist I to join our Grand Junction team. This full‑time, on‑site role provides frontline support for digital banking, card servicing, and account maintenance with a strong emphasis on customer service.

You will troubleshoot online banking, assist with debit/credit card activities, and help customers with transfers and ACH setups while maintaining confidentiality and regulatory compliance.

Qualifications

• High School Diploma or GED is required.
• Colorado Notary is required.
• Knowledge of banking services and products to meet customer needs.
• Proven people, communication, prioritization, and organizational skills.
• Team player with a strong, team-focused attitude.
• Maintain knowledge of regulations, including BSA, and the Bank’s policies.
• Continued education to maintain job knowledge.

Responsibilities

• Deliver prompt, courteous, high-quality customer service.
• Maintain confidentiality of sensitive data.
• Diagnose and resolve technical issues via in-person, phone, and email.
• Assist with fraud claims and secure handling of suspicious activity.
• Support digital banking services and related platform issues.
• Assist with debit/credit card servicing, activations, and disputes.
• Process account maintenance requests and transfers.
• Provide operational support for client meetings and outreach.
• Respond promptly to inquiries by phone, email, and in-person.

Education

High School Diploma or GED

Colorado Notary

Knowledge of banking services

Proven people, communication, prioritization, and organizational skills

Team player with a strong, team-focused attitude

Regulatory knowledge (BSA)

Continuing education to maintain job knowledge

Job description

Timberline Bank is seeking a New Accounts Digital Banking Specialist I to join our Grand Junction team. This full‑time, on‑site role provides frontline support for digital banking, card servicing, and account maintenance with a strong emphasis on customer service.

You will troubleshoot online banking, assist with debit/credit card activities, and help customers with transfers and ACH setups while maintaining confidentiality and regulatory compliance.