Digital Banking Manager

German American; Whitehall (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

25 days paid time off

401(k) match

Job summary

German American is seeking a Digital Banking Manager in Whitehall, Ohio, to lead the evolution of its digital banking ecosystem. This role involves setting the vision, leading a high-performing team, and managing vendor performance to enhance digital experiences. The ideal candidate will have over 10 years of experience in digital banking, excellent project management skills, and a customer-first mindset. A Bachelor's degree in a related field is required. The position offers several benefits including medical insurance and paid time off.

Qualifications

• 10+ years of experience in digital banking or related roles.
• Demonstrated experience leading product/application teams.
• Strong relationship-building skills.

Responsibilities

• Set the vision and lead the evolution of the digital banking ecosystem.
• Lead a high-performing team of analysts and specialists.
• Review digital performance and customer-experience metrics.

Skills

Leadership

Project management

Communication

Customer-first mindset

Education

Bachelor’s degree in Computer Science, Information Systems, IT Management

Tools

Digital banking platforms

API integrations

Automation tools

Job description

Job Title: Digital Banking Manager

Overview

As our Digital Banking Manager, you will set the vision and lead the evolution of our digital banking ecosystem—ensuring each interaction is intuitive, secure, and scalable. This role is well suited for a proven leader who operates at the intersection of strategy, technology, and people leadership, and who can translate market and customer insights into a clear, executable roadmap.

You will lead a high‑performing team of analysts and specialists, partner across the enterprise, and convert priorities into measurable results. If you balance innovation with disciplined execution—and enjoy building strong internal and vendor partnerships, this is an opportunity to make a meaningful, lasting impact.

What You’ll Do

Day in the Life – No two days are the same, and that is part of the appeal. You will regularly review digital performance and customer‑experience metrics; facilitate working sessions with your team to refine priorities and remove roadblocks; align cross‑functional stakeholders on delivery; partner with risk and fraud teams on security enhancements; and manage vendor performance to keep platforms operating at their best.

You are equally comfortable shaping multi‑year strategy and diving into the details of a product launch or platform enhancement. Whether you are guiding roadmap decisions, supporting a system conversion, or developing future leaders, your focus remains the same: delivering digital experiences that meet today’s expectations while building for what’s next.

What It Takes

Leadership & Core Competencies

• Proven ability to lead and inspire diverse technical and product‑focused teams.
• Strong project management skills with experience managing multiple initiatives simultaneously.
• Excellent communication skills with the ability to simplify complex concepts for non‑technical audiences.
• Customer‑first mindset with a passion for creating exceptional digital experiences.

Technical & Industry Expertise

• Deep knowledge of digital banking platforms, application ecosystems, and SDLC best practices.
• Experience with core banking platforms, automation tools, API integrations, and digital operational processes.
• Solid understanding of payments operations including debit/credit card processing, ACH, checks, and positive pay.
• Familiarity with fraud mitigation tools, identity protection measures, and digital security requirements.

Additional Qualifications

• 10+ years of experience in digital banking, application management, or related product leadership roles.
• Bachelor’s degree in Computer Science, Information Systems, IT Management, or equivalent professional experience.
• Demonstrated experience leading analysts or product/application teams and managing key vendor partnerships.

Preferred Qualifications

• Strong relationship‑building skills with a consultative, executive presence.
• Highly accountable, resourceful, and outcomes‑driven, with strong attention to detail.
• Ability to perform in a fast‑paced environment while maintaining quality and focus.

What we can offer you

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 25 days paid time off, 11 paid holidays and bereavement leave
• Educational assistance program
• Wellness benefits
• Life event coverage
• Paid parental bonding leave
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• National and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

Location

This position will be located at:

430 North Hamilton Road
Whitehall, Ohio, 43213
United States

About Us

Heartland Bank, a Division of German American Bancorp, and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.