Digital Banking Enterprise Architect for CX Transformation

Heitmeyer Consulting; Dallas, Fort Worth (TX, TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Heitmeyer Consulting seeks an Enterprise Architect to define and lead architectural priorities in a Digital Banking & Customer Experience transformation. You will participate in governance boards, manage business capability inventories, and develop standards for the digital domain to ensure secure, scalable solutions aligned with business goals.

You will work with business, product, and IT teams to deliver omnichannel experiences, review designs for TRB alignment, and drive modernization of

Qualifications

• Experience guiding large-scale digital transformation in financial services.
• Proven ability to map business capabilities, journeys, and target-state architectures.
• Strong communication with Executive stakeholders and cross-functional teams.

Responsibilities

• Develop and maintain business capability maps, value streams, and customer journeys for the Digital Domain.
• Partner with executives to identify capability gaps and define future operating models.
• Lead enterprise-wide customer experience transformation aligning capabilities, journeys, data, and technology.

Skills

Enterprise Architecture

Digital Banking

Stakeholder management

Cloud & API

Tools

D365 CRM

CIAM

CDP

Job description

Heitmeyer Consulting seeks an Enterprise Architect to define and lead architectural priorities in a Digital Banking & Customer Experience transformation. You will participate in governance boards, manage business capability inventories, and develop standards for the digital domain to ensure secure, scalable solutions aligned with business goals.

You will work with business, product, and IT teams to deliver omnichannel experiences, review designs for TRB alignment, and drive modernization of