Digital Banking & E-Channels Innovation Lead

Mashreq Corporate & Investment Banking Group; Egypt (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Mashreq Corporate & Investment Banking Group in Egypt seeks an experienced E-Channels Manager to lead the implementation and enhancement of Internet Banking, Mobile Banking and CRM development. The role focuses on delivering robust e-channel services, client support and program governance across regions.

You will coordinate with heads of Digital Banking, IT, product and operations to identify enhancements, manage projects, ensure internal controls, and drive adoption of online banking products

Qualifications

• Excellent negotiation and communication skills to deliver projects within planned timeframes.
• Strong verbal and written communication with internal and external stakeholders.
• Ability to work with cross-functional teams across regions.
• Good problem resolution and root cause analysis.
• Ability to work under pressure and meet targets.
• Experience with electronic channels and CRM development.
• Analytical and quantitative capabilities.
• Bachelor’s degree.
• Minimum 10 years of experience.

Responsibilities

• Manage day-to-day and project management for Internet and Mobile Banking.
• Oversee client support, documentation, communication and control processes.
• Identify enhancement possibilities and maintain internal controls for channels.
• Drive business requirements, testing, error reporting and training.
• Coordinate with users, technology, operations regionally for enhancements.
• Collaborate with marketing and business teams to grow internet banking adoption.
• Analyze ongoing enhancements and new e-channel initiatives.
• Act as main contact for related projects with Head Office.
• Meet targets and coordinate problem solving with departments.
• Provide training to bank staff on e-channels features.
• Participate in daily tasks and department projects.

Skills

Negotiation

Communication

Teamwork

Problem solving

Analytical thinking

Pressure management

Digital banking knowledge

Education

Bachelor’s degree

Job description

Mashreq Corporate & Investment Banking Group in Egypt seeks an experienced E-Channels Manager to lead the implementation and enhancement of Internet Banking, Mobile Banking and CRM development. The role focuses on delivering robust e-channel services, client support and program governance across regions.

You will coordinate with heads of Digital Banking, IT, product and operations to identify enhancements, manage projects, ensure internal controls, and drive adoption of online banking products