Digital Banking Analyst (Hybrid)

GECU Federal Credit Union; El Paso (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

GECU Federal Credit Union is seeking a Remote Delivery Systems Analyst to support 24/7/365 operations, educate staff on card products and digital channels, and drive enhancements across Online, Mobile, and ATM services. You will analyze usage trends, lead project efforts, and coordinate with internal teams and vendors.

The role emphasizes data analysis, process improvement, and ensuring compliance with BSA/AML policies, while maintaining strong communication with stakeholders and leadership.

Qualifications

• Bachelor’s degree or 3–4 years' experience in digital product delivery, online, mobile, or digital channels.
• Knowledge of Remote Services and Payment Services applications and their integration with other GECU products.
• Understanding of integration and middleware technologies.
• Excellent communication skills, both oral and written.
• Working knowledge of Excel, Word, Access, PowerPoint, Outlook.
• Ability to revise, create and interpret statistical data through reporting and researching.
• Ability to perform budget analysis for remote delivery channels.
• Ability to create proposals for change, upgrades and direction of delivery channels to management.
• Ability to work with minimal supervision.
• Sitting most of the day, lifting up to 10 pounds, bending and twisting as needed.

Responsibilities

• Reviews and reports statistical data to determine service levels and port usage capacity for management.
• Troubleshoots system errors and member access to remote delivery channels; researches issues.
• Maintains and implements features for remote services products and services.
• Leads assigned resources for departmental projects; maintains project documentation and meetings.
• Develops test scripts and validates new or modified software.
• Researches systems to recommend tools and processes for efficiency.
• Acts as liaison between in-house and third‑party vendors for maintenance and upgrades.
• Keeps informed on evolving technology in the electronic financial services industry.
• Applies industry knowledge to improve department operations.
• Collaborates with Project Team on new products, upgrades and installations for Remote Delivery channels.
• Coordinates with Communications on website usability and Home Banking products.
• Maintains compliance with policies and regulations (BSA, AML, MIP, OFAC).
• Other duties as assigned.

Skills

Communication

Data analysis

Budget analysis

Proposal writing

Self‑management

Middleware knowledge

Education

Bachelor's degree or 3–4 years experience in digital delivery

Tools

Excel

Word

Access

PowerPoint

Outlook

Job description

Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!

BASIC RESPONSIBILITIES
Acts as a liaison with in-house and third-party vendors to ensure that Remote Delivery systems are operating at full functionality 24/7/365. Maintains a high level of understanding of GECU’s card products, Online, Mobile, Business Banking services and ATM(s) in order to educate employees and recommend training initiatives geared to these products and services. May be called upon to facilitate, act in an advisory capacity or carry out new initiatives. Analyzes statistical data related to the products and services offered in Remote Services to provide analysis on usage, trends, and areas of improvement. Provides support to Remote Services Specialists as needed.

TYPICAL DUTIES

• Reviews, analyzes and reports statistical data to determine service levels and port usage capacity to management using multiple reporting systems.
• Troubleshoots system errors, service levels, and member access to remote delivery channels. Solves membership problems with these channels that require comprehensive research.
• Maintains, tracks and/or implements existing and/or new software features and functionality related to remote services’ products and services.
• Leads the assigned resource(s) to implement departmental projects according to the project plan. Maintains documentation files for all project-related materials (e.g. Scope & Deliverables, Project Plan, Issues Log, Meeting Agendas/Minutes, Weekly Status Reports). Schedules and facilitates all necessary meetings to coordinate assigned projects.
• Develops test scripts and tests new or modified software, verifies the test results, and accepts or rejects the new or modified application and products.
• Researches systems and processes and develops analysis recommendations to implement tools, processes and infrastructures to achieve best practices and optimize operational efficiencies. Documents issues, monitors progress, and recommends next steps of initiatives.
• Acts as liaison between in-house and third party vendors for maintenance, upgrades, budgetary items, new software systems, software issue resolutions, and resolution monitoring.
• Actively researches and stays informed of evolving technology in the electronic financial services industry.
• Applies knowledge of the industry, trends, developments, and solutions to identify, evaluate, and recommend solutions to improve department operations.
• Works closely with Project Team on new products, upgrades and installations for Remote Delivery channels.
• Works closely with Communication on website usability and joins initiatives on Home Banking products and services.
• Corresponds to third party vendors and management via email, telephone and/or written correspondence.
• Maintain and understand compliance to ensure that work complies with GECU’s established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC).
• Other duties may be assigned or required in connection with the general operation of the credit union.

Requirements

CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS

• Bachelors degree or minimum of three (3) to four (4) years experience in digital product delivery, online, mobile, or digital channels, preferably in the financial services industry.
• Acquires and maintains superior knowledge of the applications used by the Remote Services and Payment Services departments and their integration with other GECU products and services.
• Understanding of integration and middleware technologies.
• Excellent communication skills, both oral and written.
• Working knowledge of Excel, Microsoft Word, Access, Power Point, Outlook, Internet and Intranet.
• Ability to revise, create and interpret statistical data through reporting and researching.
• Ability to perform budget analysis for remote delivery channels.
• Ability to create proposals for change, upgrades and/or direction of delivery channels to management.
• Ability to work with minimal supervision and use initiative.
• Requires sitting the majority of the day, lifting up to 10 pounds, bending, squatting, twisting, kneeling and reaching above shoulder level occasionally; reaching below shoulder level frequently.

Required availability: Monday - Friday: 8:00 a.m. - 5:30 p.m.; Saturday: 8:00 a.m. - 12:30 p.m.

Rotating schedule during these hours to meet department and membership needs

PRIMARY REPSONSIBILITY
Providing quality service is the primary responsibility of this position. Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.

This application is valid for 12 months. After that date, unless otherwise notified, please understand that your status as an applicant will end. You may re-apply for employment in the future by completing a new application. All correspondence regarding the processing of the application will be sent via e-mail to the address provided on the application. Please ensure spam filters are set accordingly to prevent e-mails from going to the Junk Mail/Spam folder.

Location

Salary Information

$22.49 - $33.74 Per Hour

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