Digital Area Service Manager

Trane Technologies; Columbus (OH); On-site; USD 91,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies is recruiting for a Digital Services Area Service Manager to lead the growth and execution of the Digital Services strategy across multiple locations, including Columbus, OH. You will oversee the Area Team, ensure service agreements and project execution meet quality and financial targets, and collaborate with Sales Leaders to drive revenue and capacity planning.

The role requires a minimum four years in industrial sales with team leadership experience, a four-year degree or

Qualifications

• Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
• Minimum of four (4) years’ experience in an industrial sales business setting. Minimum of three (3) years’ experience in managing teams of people, processes and budgets.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included.

Responsibilities

• Partners with peers in the goal setting of the Area’s Digital Services plan and accountable for the strategy and performance achievement of operating plan.
• Responsible for all aspects of Digital Service Agreements, warranty execution of controls projects, emergency controls service needs, and project planning for controls quoted work to include identifying and prioritizing projects, work orders, change requests, and planning of job in detail.
• Partners closely with Sales Leaders and Account Managers on the strategy and achievement of revenue and operating income targets.
• Assesses Service Controls talent for current and future business needs; develops appropriate talent development strategy and workforce plan to fulfill business needs.
• Serves as a key contact for customers and ensures customer satisfaction and budget for assigned projects.
• Meets with sales associates, contractors, and owners to discuss scope of project; budgets; performance; and close-out.
• Confirms Trane’s ability to meet the project performance and financial requirements by obtaining and analyzing customer data, project data, and implementation issues prior to accepting the project.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
• Responsible for hiring, managing and development of Controls Service Technicians.
• Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
• Flexibility to work outside normal work hours/weekends, as required.
• Regular travel requirements with some overnight travel.

Tools

Salesforce

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

What's In It For You

Trane is hiring a Digital Services Area Service Manager to join our team. The role can work from any of the following locations - Moon Township, PA, Valley View, OH, Columbus, OH, OR Toledo, OH. In this role you will be a key leader in the growth and execution of the Trane Digital Services strategy. Managing all aspects of the Digital Services Area Team to include Service Agreement execution and compliance, project execution from beginning to end, customer satisfaction, hiring and training of Controls Technicians, and working with other teams to drive the growth and adoption of Digital Services across our entire portfolio.

What You Will Do

• Partners with peers in the goal setting of the Area’s Digital Services plan and accountable for the strategy and performance achievement of operating plan.
• Responsible for all aspects of Digital Service Agreements, warranty execution of controls projects, emergency controls service needs, and project planning for controls quoted work to include identifying and prioritizing projects, work orders, change requests, and planning of job in detail.
• Partners closely with Sales Leaders and Account Managers on the strategy and achievement of revenue and operating income targets.
• Assesses Service Controls talent for current and future business needs; develops appropriate talent development strategy and workforce plan to fulfill business needs.
• Serves as a key contact for customers and ensures customer satisfaction and budget for assigned projects.
• Meets with sales associates, contractors, and owners to discuss scope of project; budgets; performance; and close-out.
• Confirms Trane’s ability to meet the project performance and financial requirements by obtaining and analyzing customer data, project data, and implementation issues prior to accepting the project.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
• Responsible for hiring, managing and development of Controls Service Technicians.
• Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
• Flexibility to work outside normal work hours/weekends, as required.
• Regular travel requirements with some overnight travel.

What You Will Bring

• Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
• Minimum of four (4) years’ experience in an industrial sales business setting. Minimum of three (3) years’ experience in managing teams of people, processes and budgets.
• Knowledge of Salesforce preferred.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
• DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range Or Hourly Base Pay Range

$90,900.00 - $130,059.99

Compensation Type

Salary

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.