Digital Architect

Alcon MX; Fort Worth (TX); On-site; USD 116,000 - 151,000; Full time

Job summary

Alcon in Fort Worth, TX or Lake Forest, CA seeks a Digital Architect to lead connectivity for the Alcon Vision Suite and legacy medical devices, including integrations with customer EHR vendors.

You will manage project plans across hardware and software, define data flows, address interoperability challenges, and deliver presentations to technical and non-technical leaders. Travel up to 25% and maintain thorough documentation.

Qualifications

• Bachelor’s Degree or Equivalent years of directly related experience
• 5 Years of Relevant Experience
• Fluent English reading/writing/communication
• Excellent verbal, written, and communication skills
• Experience in troubleshooting networks and general IT issues
• Some travel up to 25% to attend meetings and conferences

Responsibilities

• Ensure Alcon Vision Suite installs are connected in a timely manner
• Drive connectivity on all Alcon hardware and software product lines
• Manage all phases of Project Plans for hardware and software integrations
• Define data flow map for customer integrations
• Create presentations for customers and Alcon teams at all levels including executives

Skills

Networking troubleshooting

Verbal and written communication

Project management

Presentation skills

Customer relationship management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Project planning software

Job description

Additional Job Description

Digital Architect Location: Fort Worth Texas or Lake Forest California Travel: Up to 25% We are looking to expand our exciting team with someone who can manage projects, solve technical problems on medical networks, assist commercial teams with the sales process, communicate effectively, and deliver presentations in front of technical and non-technical leaders. The Digital Architect is a hybrid engineer / project manager who is responsible for driving connectivity for ALCON (Alcon Vision Suite) products as well as legacy Alcon Medical Devices. The Digital Architect will also perform integrations with our customers and their EHR vendors. Integrations will involve general networking (TCP/IP), DICOM, HL7, FHIR, and all related networking. The Digital Architect will also assist as needed to support any connectivity concerns (questions & monitoring) for all network capable medical equipment. As a hybrid technical professional, the AVS Digital Architect will both lead integrations and serve as a technical subject matter expert to solve interoperability challenges that may arise.

The successful candidate will join a growing team in a family‑like atmosphere. No two days are quite the same as you will have a mixture of some of each of the following each day.

Key Responsibilities

• Ensure Alcon Vision Suite installs are connected in a timely manner
• Drive connectivity on all Alcon hardware (medical devices) and software (SaaS/SaMD) product lines
• Manage all phases of Project Plans for hardware and software integrations including stakeholder management
• Track time of installation of Alcon Alcon Vision Suite products customers
• Own regional integration process
• Define data flow map for customer integrations
• Ensure all project installation phases are completed in a timely manner by supporting all installation process phases
• Follow processes related to proper documentation after each task
• Respond to monitoring alerts indicating offline devices
• Occasionally lead classes related to networking and medical device interoperability
• Assist with User Acceptance Testing (testing product prior to hand over to customer)
• Complete Alcon assigned training on time
• Maintain professional communications when interacting with internal and external customers
• Engage other Alcon functional teams as needed to address customer issues
• Exhibit boundaryless collaboration ways of working when partnering with other teams
• Own issues through the process until a handoff is confirmed
• Proactively identify process improvements related to local and global tasks
• Create presentations for customers and/or Alcon teams at every level including executives, medical staff, and I.T.
• Backfill other roles on the team as needed, domestically and internationally
• Proactively remain current on industry trends
• Exemplify a customer focused attitude
• Act with a sense of urgency / bias for action
• Be results oriented
• Perform duties ethically
• Strict requirements to laws, regulations, and company policies

Key Requirements/Minimum Qualifications

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs. Assoc.+9 yrs.; M.S.+2 yrs.; PhD+0 yrs.)
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience
• Excellent verbal, written, and communication skills
• Excellent customer service skills
• Excellent troubleshooting skills
• Able to explain difficult concepts to a wide audience including senior leadership, non-technical customers, and tech savvy customers
• Experience in troubleshooting networks and general IT issues
• Some level of travel (up to 25%) to attend regional leadership meetings, customer visits, attend conferences, etc.
• Ability to lift network equipment weighing up to 15 kg (not frequently)
• Ability to work remote as needed
• Proficiency with Microsoft Office tools including Excel, PowerPoint, and Outlook; proficiency with project planning software is a plus
• Scheduling flexibility including occasional after hours or weekends as needed
• Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
• Experience configuring network hardware; experience with servers and VMWare is a plus
• Negotiation skills are critical; (influencing others)

Preferred Requirements

• 3+ years of experience in Healthcare or Medical industry, preferably as a Integration Architect or a PACS engineer
• 2+ years experience with DICOM and/or HL7
• Fluency in English (domestic and international meetings are conducted in English)
• Experience in troubleshooting networks and general IT issues
• Some level of travel (up to 25%) to attend regional leadership meetings, customer visits, attend conferences, etc.
• Ability to lift network equipment weighing up to 15 kg (not frequently)
• Ability to work remote as needed
• Proficiency with Microsoft Office tools including Excel, PowerPoint, and Outlook; proficiency with project planning software is a plus
• Scheduling flexibility including occasional after hours or weekends as needed
• Experience configuring network hardware; experience with servers and VMWare is a plus
• Negotiation skills are critical; (influencing others)

Desired Characteristics

• Cisco Certifications - Any Medical field certifications: DICOM, HL7
• Understanding of FHIR Project Management Certifications (PMP)
• Experience supporting healthcare customers with BAA agreements
• Experience with global security and privacy standards including GDPR, HIPAA, HITECH, network, security, data and privacy issues
• Experience in developing/managing integration solutions, web services and schemas such as XML/JSON
• Previous help desk experience
• Previous network engineer experience
• Previous firewall experience
• Previous Project Management experience
• Fluency in additional Americas based languages is a plus (Portuguese, Spanish, French)
• Experience in relational database such as MySQL and/or Oracle is a plus

How to Thrive at Alcon

• Manage your own workload and schedule while hitting your set targets.
• Build positive working relationships to achieve positive goals and business objectives.
• Balance experiencing new environments and working autonomously in a remote sales environment.

Benefits

Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

Compensation

Pay Range 116,450.00 - 150,700.00 Pay Frequency Annual

Equal Opportunity

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.

Company Overview

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.