Digital Applications Specialist

AllSouth Federal Credit Union; Columbia (SC); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off

Holidays

401(k) and pension

Life insurance

Disability insurance

Wellness program

Employee Assistance Program

Job summary

AllSouth Federal Credit Union is seeking a Digital Applications Specialist to join the Digital Services Team. The role collaborates with technology vendors, internal stakeholders, and operational teams to implement new solutions, troubleshoot issues, enhance the member experience, and protect against fraud and cybersecurity risks.

Primary responsibilities include supporting digital banking platforms, monitoring member feedback, testing features, documenting results, and assisting with

Qualifications

• One (1) year of member service experience with a core database system, preferably in a financial institution (Fiserv, DNA system experience preferred).
• Careful attention to detail and accuracy.
• Strong written and oral communication skills.

Responsibilities

• Support and enhance digital banking platforms (online banking, mobile banking, and alerts).
• Monitor member feedback to identify trends and opportunities for improvement.
• Test new features and system updates; document results and support implementation.
• Collaborate with internal teams and vendors to troubleshoot issues and maintain effective digital services.

Skills

Attention to detail

Written and verbal communication

Education

Associate’s or Bachelor's degree in Business, Finance, Marketing, Information Systems or related field

Job description

AllSouth Federal Credit Union is currently seeking a Digital Applications Specialist to join the Digital Services Team. The Digital Applications Specialist works closely with technology vendors, internal stakeholders, and operational teams to implement new solutions, troubleshoot issues, enhance the member experience, and protect against fraud and cybersecurity risks.

Primary Responsibilities: Assist with supporting and enhancing the Credit Union's digital banking platforms, including online banking, mobile banking, account alerts, and other member-facing digital solutions. Assist team with monitoring member feedback to identify trends, potential issues, and opportunities for improvement. Conduct testing of new features, system updates, and enhancements; document results; and assist with implementation efforts to ensure a seamless member experience. Collaborate with internal teams and technology partners to research, troubleshoot, and resolve system issues while maintaining the effectiveness of digital banking services. Assist with providing operational support, maintaining documentation, and contributing to initiatives that improve digital adoption, functionality, and member satisfaction.

Qualifications

• Associate’s or Bachelor’s degree in Business, Finance, Marketing, Information Systems or related field or an equivalent combination of education, training, and experience
• One (1) year of member service experience working with a core database system, preferably in a financial institution (Fiserv, DNA system experience preferred).
• Careful attention to detail
• Strong written and oral communication skills

What does AllSouth offer?

Our team of employees help us provide a great banking experience for our members. In return, AllSouth has a lot to offer employees.

Starting compensation for this position is $26.74 per hour.

AllSouth provides the following benefits:

• Medical, dental and vision insurance.
• Medical and Dependent Care Flexible Spending Accounts.
• Paid Time Off - Up to 15 days your first year.
• Paid Holidays – Up to 11 per year.
• Company funded Defined Benefit Pension Plan for retirement.
• 401(k) – in addition to the pension plan, you can save more for your retirement with our 401(k).
• Company paid life insurance.
• Company paid short-term and long-term disability insurance.
• Wellness Program – our wellness program encourages positive employee health as well as the opportunity to earn additional Paid Time Off.
• Employee Assistance Program – Provides employee services in Counseling and Life Management support.
• Employee Volunteer Program – a chance to give back to the communities we serve.
• Employee Discounts – save money on things like TurboTax, Trust & Will Services, and Six Flags Theme Parks.
• Work place culture that promotes a healthy work/life balance.
• And much more.