Digital Adoption Platform Designer

AAA; Costa Mesa (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health coverage for medical, dental, V

401(k) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO forcommunity

Paid parental leave

Wellness programs

Employee discounts

Job summary

The Automobile Club of Southern California is seeking a Digital Adoption Platform Designer to design and implement digital adoption initiatives across the organization's software tools. You will work with ET&D and management to develop training programs focused on employee development and end-user experience.

Responsibilities include designing DAP-driven training, measuring outcomes with analytics, collaborating with stakeholders to gain consensus, and maintaining DAP processes and vendor

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 7–9 years of business systems operations experience preferred.
• 1–3 years of Digital Adoption Platform implementation preferred.
• 1–3 years supervisory preferred.
• Experience in a deadline-driven environment with attention to detail and ability to multitask/prioritize.
• Ability to independently manage several projects and meet tight deadlines.
• Ability to learn technologies and explain technical issues to diverse audiences, including enterprise architects, developers, and management.
• Strong organizational and analytical skills.
• Instructional design or learning and development experience (certifications preferred).
• Proficiency in MS Word, Excel, and PowerPoint.
• HTML, CSS, and/or JavaScript experience desired.
• UX background desired.
• Familiarity with Workday, Salesforce, SumTotal, Guidewire or other enterprise software preferred.

Responsibilities

• Design and implement digital adoption platforms across training regions.
• Collaborate with business, technical, and ET&D partners for timely delivery of software readiness, training, and communications.
• Use instructional design methods to design software training using the DAP.
• Assess needs and use cases for DAPs, design solutions, measure results, and iterate to improve outcomes.
• Measure impact of solutions using analytics tools in the DAP platform and KPIs.
• Gather feedback and build consensus across stakeholders from project initiation to approval.
• Create and maintain DAP processes, standards, procedures, and project plans.
• Troubleshoot and maintain DAP implementations; collaborate with DAP vendor to utilize features.

Skills

Stakeholder management

Analytical thinking

Instructional design

Multitasking

Communication

Project management

Learning & development

Education

Bachelor's degree / equivalent

7-9 years business systems operations

1-3 years DAP implementation

1-3 years supervisory

Tools

MS Office

HTML/CSS/JavaScript

Workday

Salesforce

SumTotal

Guidewire

Job description

Digital Adoption Platform Designer

The Digital Adoption Platform Designer will design and implement digital adoption initiatives to ensure that the organization is getting the most out of digital business process tools and assets. The Digital Adoption Platform (DAP) Designer is responsible for helping the business drive adoption and engagement with enterprise software. As a key member of the ET&D Instructional Design team, the Digital Adoption Platform (DAP) Designer will work closely with stakeholders throughout the organization, including ET&D management, to develop and execute digital adoption training programs with a strong focus on employee development and end-user experience.

Job Duties

• Using learning and development theories and practices, design and implement digital adoption platforms across the company’s training region and other digital business process assets. Collaborate with business, technical, and ET&D partners to ensure timely delivery of software readiness, training, and communications. Utilize instructional design methodology to design software training using the digital adoption platform.
• Assess needs and use cases for digital adoption platforms, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes.
• In collaboration with management and instructional designers, measure and evaluate the impact of solutions using analytics tools in the DAP platform. Measure results against KPIs set forth in Training Plans and Scope documents.
• Seek feedback and obtain consensus across stakeholders from project initiation through final approval. Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline.
• Create and maintain DAP processes, standards, procedures, and project plans. Troubleshoot and maintain DAP implementations over time. Collaborate with DAP vendor to ensure the organization is using all features available in the DAP development tool.

Qualifications

• Bachelors Equivalent combination of education and experience Required
• 7-9 years Business systems operations Preferred
• 1-3 years Digital Adoption Platform implementation Preferred
• 1-3 years Supervisory Preferred
• Experience working in a deadline-driven environment, with attention to detail, and the ability to multitask/prioritize a workload of competing priorities
• Ability to independently manage several projects simultaneously and operate under tight deadlines
• A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers, and management
• Strong organizational skills with a high attention to detail
• Strong analytical and problem-solving skills
• Instructional design or learning and development experience (certifications preferred)
• Proficiency in Microsoft Word, Excel, and PowerPoint
• HTML, CSS, and/or JavaScript experience desired
• UX background desired
• Familiarity with Workday, Salesforce, SumTotal, Guidewire or other enterprise software preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is:

$74,500.00 - $99,500.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).