Digital Adoption Platform Designer

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health coverage (medical, dental, view

401(k) with company match

Pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a Digital Adoption Platform Designer to design and implement digital adoption initiatives across training regions and digital assets. The role partners with business, technical, and ET&D teams to ensure software readiness, training, and communications, focusing on employee development and user experience.

You will measure impact with analytics, align outcomes to KPIs in Training Plans, and drive optimization.

Qualifications

• Bachelor’s degree or equivalent with relevant experience.
• 7–9 years in business systems operations preferred.
• 1–3 years Digital Adoption Platform implementation preferred.
• 1–3 years supervisory experience preferred.
• Experience with enterprise software like Workday, Salesforce, SumTotal or Guidewire is a plus.
• Strong organizational, analytical and communication skills.

Responsibilities

• Design and implement digital adoption platforms across training regions.
• Collaborate with business, technical and ET&D partners for timely delivery.
• Measure outcomes with analytics and KPIs; iterate for improvement.
• Coordinate cross-stakeholder consensus from initiation to approval.
• Create and maintain DAP processes, standards, and project plans; assist vendor.

Skills

Learning theory

Instructional design

Analytics & KPIs

Stakeholder management

Project coordination

Communication

Microsoft Word/Excel/PowerPoint

HTML/CSS/JavaScript exposure

Education

Bachelor’s degree / equivalent

Tools

Workday

Salesforce

SumTotal

Guidewire

Job description

The Digital Adoption Platform Designer will design and implement digital adoption initiatives to ensure that the organization is getting the most out of digital business process tools and assets. The Digital Adoption Platform (DAP) Designer is responsible for helping the business drive adoption and engagement with enterprise software. As a key member of the ET&D Instructional Design team, the Digital Adoption Platform (DAP) Designer will work closely with stakeholders throughout the organization, including ET&D management, to develop and execute digital adoption training programs with a strong focus on employee development and end-user experience.

Job Duties

• Using learning and development theories and practices, design and implement digital adoption platforms across the company's training region and other digital business process assets. Collaborate with business, technical, and ET&D partners to ensure timely delivery of software readiness, training, and communications. Utilize instructional design methodology to design software training using the digital adoption platform.
• Assess needs and use cases for digital adoption platforms, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes.
• In collaboration with management and instructional designers, measure and evaluate the impact of solutions using analytics tools in the DAP platform. Measure results against KPIs set forth in Training Plans and Scope documents.
• Seek feedback and obtain consensus across stakeholders from project initiation through final approval. Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline.
• Create and maintain DAP processes, standards, procedures, and project plans. Troubleshoot and maintain DAP implementations over time. Collaborate with DAP vendor to ensure the organization is using all features available in the DAP development tool.

Qualifications

• Bachelors Equivalent combination of education and experience Required
• 7-9 years Business systems operations Preferred
• 1-3 years Digital Adoption Platform implementation Preferred
• 1-3 years Supervisory Preferred
• Experience working in a deadline-driven environment, with attention to detail, and the ability to multitask/prioritize a workload of competing priorities
• Ability to independently manage several projects simultaneously and operate under tight deadlines
• A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers, and management
• Strong organizational skills with a high attention to detail
• Strong analytical and problem-solving skills
• Instructional design or learning and development experience (certifications preferred)
• Proficiency in Microsoft Word, Excel, and PowerPoint
• HTML, CSS, and/or JavaScript experience desired
• UX background desired
• Familiarity with Workday, Salesforce, SumTotal, Guidewire or other enterprise software preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify