Instructional Designer

Auto Club Of Southern Calif; Costa Mesa (CA); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match and pension

Tuition assistance

Floating holidays and PTO

Parental leave

Wellness programs

Employee discounts

Diverse workforce

Job summary

Auto Club Of Southern Calif is seeking an Instructional Designer to craft engaging training content for multiple lines and markets. The role requires designing online courses, virtual and in-person sessions, and materials for participants and facilitators.

You will train employees in rollout environments, conduct needs analyses with management/SMEs, and develop scope and storyboards while managing deadlines. Travel nationwide and occasional flexible hours are expected.

Qualifications

• Strong one-on-one and group presentation and facilitation skills.
• Basic understanding of adult learning theories.
• Basic understanding of instructional design methodologies.
• Excellent verbal/written communication skills and strong interpersonal skills.
• Ability to self-manage and work independently.
• Excellent organizational and time management with multi-tasking across projects.
• Ability to develop content that influences and directs learning for on-the-job success.
• Research, analytical and problem-solving abilities; good questioning and feedback.
• Customer service and sales orientation; commitment to quality and initiative.
• Advanced knowledge of Microsoft Office (Word, Excel, SharePoint, Outlook, PowerPoint, InfoPath) and Teams.
• Knowledge of Vyond, Adobe software (PhotoShop, Captivate) and Articulate Storyline desirable.

Responsibilities

• Design content for online courses, virtual and in-person instructor-led training.
• Provide train-the-trainer to instructors and train employees in rollout environments.
• Collaborate with management/SMEs for needs analysis and approvals.
• Create training scope, project plans and storyboards for curricula.
• Follow project plans with deadlines and keep the team informed.
• Analyze training impact through results and metrics.
• Travel nationwide for 1–6 weeks at a time to support infrastructure needs.
• Occasionally work evenings or weekends to complete projects.
• Observe field employees performing essential duties as needed.

Skills

Facilitation

Adult learning

Instructional design

Communication

Time management

Independence

Project management

Research & analysis

Customer orientation

MS Office

Teams

E-learning tools

Tools

Vyond

Adobe Captivate

Articulate Storyline

PhotoShop

SharePoint

PowerPoint

InfoPath

Microsoft Teams

Job description

Instructional Designer

Please Note: This is a hybrid role and will require three days in the office per week. You must reside within driving distance of the Costa Mesa Administrative Office.

This position is responsible for developing engaging and interactive training content for multiple business lines and multiple markets.

What You'll Do:

• You will design content for online self-directed courses, virtual and in person instructor-led courses including course materials for participants and facilitators.
• You'll train employees in a roll-out environment and provide train-the-trainer to instructors.
• You will participate in meetings with management and/or subject matter experts to perform needs analysis and content approvals.
• You’ll create training scope, project plans and story boards for curriculum designs.
• You will follow a project plan with deadlines and keeps team informed.
• You'll analyze results by measuring the impact of the training designed.
• The scope of this job requires travel nationwide for up to 1-6 weeks at a time to support our expanding infrastructure.
• Occasionally some evenings and/or weekend assignments to complete projects.
• Occasionally spend time observing field employees performing their essential job duties.

What You'll Need:

• To thrive in this role you will need strong one-on-one and group presentation and facilitation skills.
• Basic understanding of adult learning theories.
• Basic understanding of instructional design methodologies.
• Excellent verbal/written communication skills as well as strong interpersonal skills and relationship building are a must.
• Ability to self-manage and work independently.
• Excellent organizational and time management skills with the ability to multi-task and manage multiple projects simultaneously.
• Ability to develop content which influences, persuades, and directs learning so employees can be successful in their work environment.
• Requires research skills, analytical and problem-solving skills, questioning and feedback skills.
• Requires customer service and sales orientation and commitment to quality, responsibility, high work standards, and initiative.
• Advanced knowledge of Microsoft Office software (Word, Excel, SharePoint, Outlook, PowerPoint, InfoPath) required.
• Advanced knowledge Microsoft Teams video conferencing applications.
• Knowledge of Vyond, Adobe software (PhotoShop, Acrobat, Captivate) and Articulate Storyline desirable.

The starting pay range for this position is:

$74,500.00 - $99,500.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angels' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).