Digital Ad Operations Associate

Future; United States; Remote; USD 40,000 - 48,000; Full time

Benefits offered by this job

Uncapped leave

Profit-sharing bonus

Refer a friend reward program

Colleague assistance programs

Share incentive plan

Job summary

Future is seeking a Digital Ad Operations Associate for a remote, U.S.-based role. You will serve as the frontline for ad campaign execution, collaborating with Client Service Account Managers to drive ROI for a diverse portfolio.

You will manage assets, troubleshoot delivery issues, and coordinate with clients, agencies and partners to ensure timely start and full delivery of campaigns. Strong HTML/CSS and ad tech knowledge are essential.

Qualifications

• Experience with planning and executing digital ad campaigns for multiple clients.
• Ability to troubleshoot ad delivery issues and implement fixes.
• Knowledge of HTML/CSS for ad creative and troubleshooting assets.
• Strong communication to keep Account Managers and clients informed and aligned.

Responsibilities

• Communicate with clients to secure campaign assets and answer ad specification. Iterate ad copy for performance improvements. Respond to questions promptly, including tags and troubleshooting ad issues. These issues may involve tracking, pacing, implementation, and reporting.
• Send reminder emails for upcoming scheduled ads and final ad previews for client approval.
• Upload, test and schedule advertising creative using ad servers to ensure timely start and full delivery of all ad campaigns.
• Investigate issues (delivery discrepancies, technical issues) with clients, agencies, third-party platforms, and internal parties and provide resolutions to these issues.
• Ensure Account Managers and Clients are well informed with current campaign data as it relates to creative in hand/outstanding, client requests and campaign level priorities.
• Support Account Managers to maintain advertiser client relationships and their campaigns by providing excellent customer service.
• Provide the Partner team with creative previews for association approval.

Skills

HTML/CSS

Ad tech platforms

Salesforce

Litmus

Real Time Email

Google Ad Manager

Campaign optimization

Tools

Google Ad Manager

Salesforce

Litmus

Real Time Email

Job description

Who We Are

We create trusted, expert content that helps millions of people discover more about the things they love, need and care about. From technology, gaming and entertainment to fashion, lifestyle, sport, finance and beyond, our specialist brands connect people with their passions every day. Across websites, magazines, newsletters, social channels and events, we bring expert content to audiences around the world. We combine our deep specialist knowledge with innovative technology and data to create engaging experiences, build valuable communities and help people make better-informed decisions. Behind it all are our people - passionate experts, creators, innovators and problem-solvers who are shaping the future of media.

The Team You’ll Join

The Digital Ad Operations Associate serves as the face of the brand and the front line of ad campaign execution in partnership with a Client Service Account Manager. Traffickers focus on campaign success from closed won to renewal and in the daily management of campaigns. They execute campaigns according to best practices, and focus on ROI for our clients across their assigned portfolio.

What You’ll Do

You will report to the Email Ad Ops Manager.

• Communicate with clients to secure campaign assets and answer ad specification. Iterate ad copy for performance improvements. Respond to questions promptly, including tags and troubleshooting ad issues. These issues may involve tracking, pacing, implementation, and reporting.
• Send reminder emails for upcoming scheduled ads and final ad previews for client approval.
• Upload, test and schedule advertising creative using ad servers to ensure timely start and full delivery of all ad campaigns.
• Investigate issues (delivery discrepancies, technical issues) with clients, agencies, third-party platforms, and internal parties and provide resolutions to these issues.
• Ensure Account Managers and Clients are well informed with current campaign data as it relates to creative in hand/outstanding, client requests and campaign level priorities.
• Support Account Managers to maintain advertiser client relationships and their campaigns by providing excellent customer service.
• Provide the Partner team with creative previews for association approval.

Experience That Will Put You Ahead Of The Curve

• Systems proficiencies: Proprietary ad tech, Salesforce, Litmus, Real Time Email
• Command of HTML and in-line CSS; familiarity with Google Ad Manager
• General knowledge of ad serving principals, common third-party ad servers, tags, tracking as it relates to pacing, volume, revenue impacts
• Be fast and accurate at scale across a large array of clients.

What’s In It For You

The expected range for this role is $40,000 - $48,000.

• Uncapped leave, because we trust you to manage your workload and time.
• When we hit our targets, enjoy a share of our profits with a bonus.
• Refer a friend and get rewarded when they join Future.
• Well-being support with access to our Colleague Assistant Programs.
• Opportunity to purchase shares in Future with our Share Incentive Plan.

Internal job family level Commercial 8

This is a remote, U.S.-based role.

Future U.S. can hire in 37 states. These include: Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.

Who We Are

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities - and we’re looking for driven people who want to be a part of it!

Our Future, Our Responsibility: Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. We’re building a workplace where we value, respect, and empower everyone to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone. Because a diverse team isn’t just good for business. It’s the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!