Digital Account Manager

TLC Worldwide; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Dynamic team

Wellness Week

Culture events

Volunteer opportunities

Growth programs

Job summary

TLC Worldwide in New York is seeking a Digital Account Manager to lead end-to-end digital projects and drive client success. You will manage website builds, promotional microsites, and digital campaigns, coordinating with developers, designers and partners to ensure smooth delivery that aligns with client goals.

The ideal candidate has strong account management experience in marketing, loyalty or digital solutions, excellent communication skills, and a data-driven mindset to identify growth

Qualifications

• Experience creating or managing websites using common platforms.
• Strong knowledge of Squarespace or WordPress platforms.
• Proven track record in account management within marketing, loyalty or digital solutions.
• Ability to analyze data and translate insights into action.

Responsibilities

• Lead end-to-end delivery of digital projects from scoping to launch and optimization.
• Manage website builds, promo microsites and digital campaign implementations.
• Coordinate CRM programs, API integrations, data feeds and platform enhancements.
• Collaborate with developers, designers, solution architects and partners to create seamless digital experiences.
• Translate client requirements into clear briefs and actionable project plans.
• Manage timelines, budgets and risks while keeping stakeholders informed.
• Support sweepstakes and reward program delivery with all technical/operational needs.
• Lead requirements gathering, solution workshops and project kick-offs.
• Ensure quality through testing, UAT and launch readiness.
• Analyze campaign performance and identify opportunities for improvement.
• Work with cross-functional teams to deliver exceptional client experiences.

Skills

Website creation experience

Squarespace

WordPress

Account management

Data analysis

Communication

Growth mindset

Job description

WE ARE HIRING A DIGITAL ACCOUNT MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

The Account Management team drives client growth by delivering exceptional programmes and building strong, long-term partnerships. They lead end-to-end programme development, ensuring seamless execution, high-quality delivery, and outstanding client experiences that deliver results.

We’re looking for a motivated, commercially minded Account Manager who thrives on building strong client relationships, spotting opportunities, and helping deliver outstanding work for both our clients and the business.

What you'll be doing:

• Lead the end-to-end delivery of digital projects, from scoping through launch and post-launch optimization.
• Manage website builds, promotional microsites and digital campaign implementations.
• Coordinate technical projects including CRM programs, API integrations, data feeds, customer journeys and platform enhancements.
• Work closely with developers, designers, solution architects and third-party technology partners to deliver seamless digital experiences.
• Translate client requirements into clear technical briefs and project plans.
• Manage project timelines, budgets, risks, dependencies and stakeholder communications.
• Support the planning and delivery of sweepstakes, promotional campaigns and reward programs, ensuring all technical and operational requirements are met.
• Facilitate requirements gathering, solution workshops and project kick-offs.
• Ensure all solutions meet quality standards through testing, UAT and launch readiness.
• Analyze campaign performance and digital metrics to identify opportunities for continuous improvement.
• Collaborate with Account Management, Sales, Creative and Customer Service teams to deliver exceptional client experiences.

Who we're looking for:

• The ideal candidate have experience or familiarity with website creation, or with platforms such as Squarespace or WordPress.
• Strong account management experience in marketing, loyalty or digital solutions.
• A confident communicator who can build trust with clients and colleagues alike.
• Commercially minded with a knack for spotting growth opportunities.
• Organised, proactive, and solutions-focused.
• Comfortable working with data to generate insights and recommendations.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!