DIGITAL ACCOUNT MANAGER

Hirons; Indianapolis (IN); Hybrid; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Hirons in Indianapolis seeks a Digital Account Manager to act as lead project manager for digitally focused client initiatives. You will assess client needs, nurture relationships, articulate insights, and manage timelines and budgets.

The role requires agency experience in digital marketing, strong client service skills, and proven budgeting abilities. You will coordinate with multiple departments and contribute to new business opportunities.

Qualifikationen

• Bachelor’s degree in marketing, communications, advertising, public relations, journalism or a related field.
• Minimum two years’ agency experience in digitally focused marketing, advertising, or communications industry.
• Strong orientation toward client service and customer satisfaction.
• Proven experience managing digital marketing initiatives including display advertising, website development, SEO, social media, PPC and email marketing campaigns.
• Strong organizational skills with the ability to handle multiple deadlines.
• Superior verbal and written communication skills.
• Tested experience in developing strategic communications strategies and tactics.
• Firm grounding in critical thinking and resourceful problem solving.
• Proven ability with budgeting and financial management.
• Familiar with qualitative and quantitative research techniques.
• Motivated, organized and detail-oriented attitude.
• Ability to manage time effectively and adapt to shifting priorities.
• Ability to handle all work in a positive and courteous manner.
• Demonstrated professional maturity both in and out of the office.

Aufgaben

• Possess a keen understanding of the client’s business goals and objectives.
• Anticipate client and account team needs. Develop digital insights, innovative recommendations, and communications plans.
• Demonstrate knowledge of a comprehensive digital ecosystem.
• Be responsive to questions and requests.
• Create collaborative relationships across all agency departments.
• Proactively manage deadlines ensuring all team members meet expectations.
• Keep assigned projects on strategy and within budget.
• Oversee project management functions, including: managing workflow in Hirons’ project management system, writing digital strategy briefs, and ensuring accuracy of information.
• Lead client meetings; present agency recommendations; explain strategic rationale.
• Maintain organized electronic files on the server with contracts and client records.
• Manage monthly client budget tracking and monitor hours spent on projects.
• Identify new opportunities for additional agency services within existing clients.
• Assist in the development of account coordinators and attend status meetings.
• Identify and assist in business development opportunities with potential new clients.
• Participate in internal and external professional development opportunities.
• Complete other projects/responsibilities as assigned.

Kenntnisse

Client service

Digital marketing

Project management

Budgeting

Communication

Organization

Strategic thinking

Time management

Ausbildung

Bachelor’s degree in marketing/communications

Jobbeschreibung

The Digital Account Manager will serve as lead project manager for client businesses and industries with digitally-focused services. The role is responsible for proactively assessing client needs, nurturing client relationships, articulating insight, inquiring strategically, managing timelines, and demonstrating accountability for financial management.

Responsibilities:

• Possess a keen understanding of the client’s business goals and objectives.
• Anticipate client and account team needs.
  Develop digital insights, innovative recommendations, and communications plans.
• Demonstrate knowledge of a comprehensive digital ecosystem.
• Be responsive to questions and requests.
• Create collaborative relationships across all agency departments.
• Proactively manage deadlines ensuring all team members meet expectations.
• Keep assigned projects on strategy and within budget.
• Oversee project management functions, including:
  • Managing workflow in Hirons’ project management system.
  • Writing digital strategy briefs and client rationale.
  • Ensuring accuracy of necessary information (specifications, deadline sheets, creative files, brand documentation, etc.).
  • Meeting with departmental leads to discuss available resources, bandwidth and allocation of assignments.
• Lead client meetings; present agency recommendations; explain strategic rationale.
• Maintain organized electronic files on the appropriate server, including conference reports, client contracts, client records, agreements, and all relevant client information.
• Manage monthly client budget tracking and monitor hours spent on projects.
• Identify new opportunities for additional agency services within existing clients.
• Assist in the development of account coordinators in their professional growth plan.
  Attend weekly 1:1 status meetings with direct supervisor.
• Identify and assist in business development opportunities with potential new clients.
  Participate in internal and external professional development opportunities.
• Complete other projects/responsibilities as assigned.

Qualifications:

• Bachelor’s degree in marketing, communications, advertising, public relations, journalism or a related field.
• Minimum two years’ agency experience in digitally focused marketing, advertising, or communications industry.
• Strong orientation toward client service and customer satisfaction.
• Proven experience managing digital marketing initiatives including display advertising, website development, SEO, social media, PPC and email marketing campaigns.
• Strong organizational skills with the ability to handle multiple deadlines.
• Superior verbal and written communication skills.
• Tested experience in developing strategic communications strategies and tactics.
• Firm grounding in critical thinking and resourceful problem solving.
• Proven ability with budgeting and financial management.
• Familiar with qualitative and quantitative research techniques.
• Motivated, organized and detail-oriented attitude.
• Ability to manage time effectively and adapt to shifting priorities.
• Ability to handle all work in a positive and courteous manner.
• Demonstrated professional maturity both in and out of the office.