Digital Account Manager

Clarivate; Ann Arbor (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading digital solutions provider in Ann Arbor is seeking a Digital Account Manager to drive sales initiatives and manage strategic accounts. In this role, you'll cultivate client relationships, analyze data for actionable insights, and collaborate across teams to meet ambitious goals. Candidates should possess a Bachelor's degree, 5+ years of sales experience, and strong skills in Salesforce. This full-time position offers the opportunity to influence a key territory with a focus on client satisfaction and revenue growth.

Qualifications

• 5+ years of sales experience managing high value accounts.
• Proven track record in generating new business.
• 1+ years in a supervisory role.

Responsibilities

• Own assigned territory and develop territory plans.
• Influence and motivate in a matrixed sales organization.
• Focus on new and renewal business to expand footprint.
• Manage full portfolio forecast and ensure accuracy.
• Enter activity and data into Salesforce.com.

Skills

Sales management

Client relationship building

Negotiation skills

Data analysis

Sales methodologies knowledge

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Overview

Step into a high‑impact role where your digital expertise and customer‑centric mindset will shape the success of our Academia & Government partners. As a Digital Account Manager, you’ll be the strategic driver behind a key territory—leading sales initiatives, uncovering opportunities, and collaborating across Sales Development, Product Sales, Renewals, Product Management, and Marketing to deliver exceptional value. If you’re energized by building relationships, solving complex challenges, and exceeding ambitious goals, this is your chance to make a meaningful impact at Clarivate.

About You – Experience, Education, Skills, And Accomplishments

• Bachelors’ degree or equivalent, relevant work experience
• 5+ years of experience in sales, with a proven track record of success in managing high value, strategic accounts and generating new business
• 5+ years of experience working with Salesforce or another equivalent system
• 1+ years of experience in a team lead or supervisory role

It would be great if you also had…

• Knowledge of Clarivate business, clients and products, with ability to clearly articulate value proposition for products, and respond to inquiries about product functionality
• Strong sales negotiation skills at every level of client organizations, with experience influencing and selling to the highest-level decision maker
• Ability to assess the sales process and request participation from leadership when required
• Ability to analyze, evaluate, and draw meaningful conclusions and action plans from data, and ability to accurately forecast, as well as generate and report on key sales metrics
• Strong interpersonal skills, and ability to build and maintain strong relationships with a diverse blend of personalities and levels of authority to reach resolution
• Working knowledge of formal sales methodologies (i.e.: Challenger, Miller Heiman)

What will you be doing in this role?

• Own an assigned territory and territory plan coordination, work closely with product specialists, trainers, and renewal teams to develop an overall plan to grow long term revenue
• Influence and motivate others in a matrixed sales organization to drive towards shared goals
• Focus on new, renewal, and transactional business to expand Clarivate’s footprint within the territory; typically serving as primary point of contact to engage clients
• Leverage relationships with influencers/decision makers to drive lead generation and sales activity
• Manage full portfolio forecast (renewals and new business) including specialty products and content; work closely with product specialists and support teams to ensure forecast accuracy
• Maintain strong working knowledge of products especially in core content
• Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer service and technical support
• Enter activity and files into Salesforce.com to ensure collaboration and full communication
• Provide support and information to sales leadership in forecasting, win/loss analysis, key deals, and other metrics
• Participate in trainings and learning opportunities focused on appropriate manager level skill set development.

Hours of Work

• Full time, permanent
• Although duties are typically performed during normal business hours, occasional off-hours may be required

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.