Digital Accessibility Coordinator (MA5) - Olympia

State of Washington; Olympia (WA); Hybrid; USD 79,000 - 106,000; Full time

Job summary

State of Washington in Olympia seeks a Digital Accessibility Coordinator to champion enterprise accessibility, craft governance policies, and advise executive leadership on risk and compliance. The role shapes statewide standards for accessible digital services and ensures alignment with federal and state requirements.

You will lead governance across programs, develop roadmaps and metrics, and coordinate cross‑functional initiatives to advance accessibility maturity.

Qualifications

• Bachelor’s degree and 5 years of experience in enterprise digital accessibility.
• Experience implementing accessibility programs, training, and UX design.
• Equivalent mix of education and nine years’ related experience accepted.

Responsibilities

• Lead enterprise digital accessibility governance and policy development.
• Advise executive leadership on organizational risk and compliance.
• Develop standards shaping accessible digital services statewide.
• Coordinate cross‑functional initiatives and executive decision‑making.
• Create roadmaps, metrics, and reporting for accessibility maturity.
• Research emerging accessibility laws and recommend implementations.
• Prepare briefings on priorities, risks, and resource needs.
• Promote accessibility as a core business practice across operations.
• Design and oversee long‑term accessibility education strategies.
• Lead testing and remediation planning for high‑risk tech.
• Incorporate accessibility requirements across lifecycle and procurement.

Skills

Enterprise digital accessibility

Accessibility program implementation

User experience

ADA compliance

Policy development

Stakeholder engagement

Adult education

Education

Bachelor's degree in related field

Job description

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community.”

Job Title: Digital Accessibility Coordinator (MA5) Location: Olympia, WA – This position is flexible/hybrid and can be done remotely; however, you will need to be in person in Olympia if needed to attend an in‑person meeting. Closes: Sunday, November 8th, 2026 Salary: $78,504 – $105,612 Annually

The Digital Accessibility Coordinator serves as the agency’s enterprise expert on digital accessibility and reports directly to the Civil Rights Senior Administrator. This position provides advanced analysis, policy development, and strategic consultation on complex accessibility issues that affect agency‑wide programs, digital services, technology systems, and public access. Through expert guidance and leadership, the Coordinator strengthens equitable service delivery for employees, providers, clients, and members of the public.

The Opportunity:

As the Digital Accessibility Coordinator, you will lead the development of enterprise digital accessibility policy and governance, advise executive leadership on organizational risk and compliance, and establish statewide standards that shape how the agency delivers accessible digital services. This role plays a critical part in ensuring the agency meets state and federal accessibility requirements while promoting inclusive, equitable access to information and services across all programs.

Some of what you will get to do:

• Serve as the agency’s recognized enterprise expert on digital accessibility.
• Provide expert analysis and strategic recommendations to executive leadership regarding highly complex accessibility issues affecting agency-wide operations, policy, technology, and customer access.
• Establish and continuously improve the agency’s enterprise digital accessibility governance framework, including strategic priorities, standards, policies, and implementation direction.
• Lead enterprise accessibility governance by coordinating agency-wide initiatives, facilitating executive and cross-functional decision‑making, and aligning accessibility with organizational objectives.
• Develop long‑term accessibility strategies, roadmaps, performance measures, and reporting processes that advance organizational maturity.
• Research and interpret emerging accessibility laws, standards, technologies, and practices, and recommend enterprise implementation strategies.
• Prepare executive briefings, risk assessments, and recommendations regarding accessibility priorities, compliance risks, resource needs, and organizational impacts.
• Promote accessibility as a core business practice by integrating user‑centered design and accessibility principles into agency operations and digital service delivery.
• Develop and oversee the agency’s long‑term accessibility education strategy to strengthen workforce capability and organizational capacity.
• Conduct expert analysis of emerging federal and state accessibility laws, regulations, standards, and guidance to determine organizational impacts and recommend enterprise compliance strategies.
• Develop, implement, and maintain enterprise digital accessibility policies, standards, procedures, and governance frameworks affecting agency‑wide operations.
• Develop enterprise accessibility standards that integrate accessibility, usability, and user experience principles into business processes, procurement, and technology governance.
• Recommend policy, operational, and business process improvements that reduce organizational risk, remove accessibility barriers, and improve equitable access for employees, providers, clients, and members of the public.
• Conduct enterprise accessibility assessments and provide expert recommendations regarding high‑risk technology implementations, digital services, and business solutions.
• Integrate accessibility requirements throughout the lifecycle by consulting during planning, procurement, design, development, implementation, maintenance, and modernization efforts.
• Lead and evaluate manual and automated accessibility testing, analyze results, establish remediation priorities, and recommend risk‑based corrective actions.
• Advise executive leadership on organizational readiness, accessibility strategy, and enterprise change initiatives that advance accessibility maturity.

Required Qualifications:

• Bachelor’s degree involving business administration, public administration, information technology, computer science, accessibility studies, communications, or a closely related field; AND Five (5) years of progressively responsible professional experience that includes the following:
  • Enterprise digital accessibility
  • Accessibility program implementation
  • Accessibility training or adult education
  • User experience (UX) or human-centered design
  • Web accessibility
  • Software development lifecycle integration
  • Technology governance
  • Digital communications
  • ADA/504 compliance
  • Enterprise policy development
• Equivalent combination of education and experience totaling nine (9) years in the above noted areas.
  • Demonstrated knowledge of:
    • Digital accessibility principles and best practices
    • WCAG standards
    • Federal and state accessibility laws and policies
    • Accessibility testing methodologies
    • Enterprise governance and policy development
    • Project coordination and stakeholder engagement
    • Communication, facilitation, and training techniques
    • Continuous process improvement
    • Adult learning principles and instructional design
    • User-centered design, usability principles, and digital customer experience
  • Demonstrated ability to:
    • Provide enterprise digital accessibility leadership without direct authority
    • Analyze complex technical and business issues
    • Develop policies and standards
    • Coordinate multiple stakeholders
    • Communicate effectively with technical and non-technical audiences
    • Facilitate collaboration across organizational boundaries
    • Balance competing priorities and managing multiple projects
    • Translate complex technical accessibility requirements into practical requirements for diverse audiences
    • Develop and deliver effective technical training
    • Influence organizational change without direct supervisory authority

AND

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred/Desired Qualifications:

• Certified Professional in Accessibility Core Competencies (CPACC).
• Certified Professional in User Experience (UX).
• Web Accessibility Specialist (WAS).
• Experience developing enterprise training programs.
• Experience applying human-centered design or user experience methodologies.
• Experiencing facilitating large cross-functional workshops.
• Trusted Tester Certification.
• Experience implementing accessibility programs for a large public-sector organization.
• Experience reviewing VPATs and accessibility conformance documentation.
• Experience with accessibility testing tools including screen readers, keyboard testing, automated testing software, and color contrast analyzers.
• Experience supporting procurement, software development, lifecycle integration, or enterprise digital governance.
• Experience leading cross-functional strategic initiatives.

Supplemental Information:

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our goal to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

This recruitment may be used to fill multiple vacancies. Must successfully complete, within mandated timeframes, employee orientation and all other mandatory annual in-service and other required training.

Degrees must be obtained from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), or a foreign equivalent verified by a NACES-approved organization at naces.org. Foreign Equivalency certification must be attached to the application for degrees obtained outside the U.S.

This position is included in the bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/

If you would like to request an accommodation throughout the application/interview process, contact DCYF Recruiter. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at [phone] or email [e-mail]. Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.

Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22, or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission). If claiming preference based on Predischarge Certification, the individual will be required to provide their official discharge documentation, such as a DD Form 214, NGB Form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veterans’ Preference and guidance on how to determine if you are eligible, click here.

DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.

2026-08758