Dietary Worker - Walnut Creek Healthcare and Re - Food

Aramark; Erie (Erie County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Dietary Worker to join their team. In this dynamic role, you will provide essential support to patients, ensuring their meal orders are accurately processed and delivered. You will thrive in a fast-paced environment, utilizing your customer service skills to assist patients with their nutritional needs. This position offers a unique opportunity to make a positive impact on patient care while working closely with healthcare professionals. If you are adaptable, tech-savvy, and passionate about service, this role is perfect for you.

Qualifications

• Previous experience in customer service or call center preferred.
• Fluency in English required; bilingual is a plus.

Responsibilities

• Provide patient support via phone and software systems.
• Maintain a positive customer service demeanor and handle meal orders.

Skills

Customer Service

Call Center Experience

Communication Skills

Technology Proficiency

Adaptability

Education

High School Diploma or Equivalent

Tools

Web-based Software

Telephone Headset

Job description

Title: Dietary Worker - Walnut Creek Healthcare and Re - Food

Requisition #: 570268

Location: Erie, PA, US, 16506

Job Description

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

1. Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
2. Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
3. Adaptable to customer needs.
4. Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
5. Uses software to record patient orders.
6. Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
7. Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
8. Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
9. Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

1. Previous customer service and/or call center experience preferred.
2. Experience in food service, as a dietary clerk, or in a related field preferred.
3. Needs to communicate fluently in the English language, bilingual or multilingual a plus.
4. Ability to stay calm under pressure.
5. Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
6. Must be flexible and adaptable to change.

About Aramark

Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.